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Customer Service Advisor - Jobs in Calgary, AB

Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of innovative products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawer slides, fasteners and kitchen storage accessories. Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world to find new and innovative solutions to enhance our customer projects. Our people are our core, and our customers are our focus. We take pride in both our team and ability to serve our customers with the utmost professionalism and personability.Under the supervision of the Operations Manager, Customer Service Representative/ Inside Sales will be responsible but not limited to, dealing with all walk-in customers, order entry, light order picking and answering the phones. We’re a fast-paced company and searching for the right candidate to join our Calgary team!Responsibilities: · Able to work well with all internal personnel and outside customers· Develop and add value to the relationships with our customers· Manage an account list and proactively develop sales opportunities· Inbound and outbound communication with customers via phone and email· Maintain updated information for customer records, prospects and proposals· Update customers on products, modifications, changes and enhancements· Ability to work as part of a team and independently when needed· Ability to multi-task with an attention to detail· Solve, consult and advise best product fit· Generate, facilitate and improve sales opportunities· Prepare information and package product inquiry responsesRequirements: · Impeccable phone manners and email etiquette· Excellent computer skills· Self-starter and detail oriented· Excellent oral, written and interpersonal communications skills· Ability to work and communicate with diverse groups· Organized, autonomous, resourceful, hardworking· Work in a team and contribute to building the culture of the companyEducation: · High school graduation or equivalent· Formal sales and customer service training an asset.· Cabinet Hardware experience and asset but willing to train the right personJob Types: Full-time, PermanentSalary: $15.00-$19.00 per hourAdditional pay:

  • Overtime pay
Benefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Tuition reimbursement
  • Vision care
Schedule:
  • 8 hour shift
  • Monday to Friday
Experience:
  • Customer service: 1 year (preferred)
Work remotely:
  • No

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