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Customer Service and Distribution Specialist - Jobs in Calgary, AB

Gowan Company
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Customer Service and Distribution Specialist will be responsible for advanced functions within Gowan’s Customer Service and Distribution Team. Supervise and coordinate import/export sales and ensure compliance with government regulations. Key resource for Gowan Sales professionals, external customer base and internal Supply Chain and Finance functions. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Serves as back up to other Customer Service Specialists.Primary Responsibilities:

  • Control all phases of Gowan Canada orders (Enter/Receive orders, print bills of lading & invoices).
  • Use Gowan’s ERP system “Enterprise One” for all company needed transactions.
  • Work with Brokers, Freight Forwarders and Compliance Manager when handling international and Free Trade Zone shipments.
  • Ensure appropriate import/export documentation is created and maintain recordkeeping in compliance with US and Canadian Customs regulations.
  • Communicate with account managers on customer calls, product moves, etc.
  • Select suitable transportation carriers to deliver goods and work with 3rd party logistics providers.
  • Work closely with Production Planners and Demand Manager for accurate decision making.
  • Organize stock transfers once goods are produced for proper staging of inventory at distribution centers.
  • Perform monthly inventory reconciliation, manages damaged and aging inventory for responsible warehouses.
  • Work with development on product complaints & replacements.
  • Track product managers special programs including allocations.
  • Prepare reports, such as sales, forecast or others on demand.
  • Assist manager on producing price sheets and maintain mailing list for recipients.
  • Work with accounting to close and open months; accrue rebates, and other procedures.
  • Provide support to other departmental needs.
Required Knowledge, Skills and Abilities:
  • Strong computer skills: Microsoft Office, ERP System and other business software.
  • Strong oral and written communications skills.
  • Demonstrated ability to manage simultaneous urgent tasks.
  • Willingness to work with a wide range of people.
  • Highly organized, self-directed & motivated person.
  • Ability to perform some analytical logistics duties.
  • Positive attitude for learning and improving processes
Required Qualifications:
  • Bachelor’s degree in Business Administration, Supply Chain Management, Applied Business Economics or Operations Management preferred.
  • Experience working with freight forwarders and transportation providers.
  • French speaking would be of benefit.
  • Successful candidate will be asked to show proof that they can legally work in Canada.
  • Ability to work across multiple time zones.
Physical Demands:
  • Able to work regular office hours 8am to 5pm in a fast-paced environment.
  • Able to work longer time in a computer workstation.
  • Some travel will be required about 6 times a year for regional meetings and to audit warehouses.
Working at Gowan: A passion for agriculture, the science and business of it, runs through our companys veins. We are inherently grower focused and in tune with the market. Keeping our boots muddy and understanding our customers needs is at the core of all that we do. Our growth has stemmed from staying true to authentic relationships, from farmers to customers to our partners. We are not interested in being the biggest, but we leverage our stability and flexibility to focus on building a stronger portfolio that penetrates deeper into our markets because we can deliver certain essentials our grower’s need. We strive to understand the challenges of individual markets, then use our tenacity and connections to find quick, efficient solutions for our customers.Our employees are proud to be a part of this family-owned company, working together towards a common goal and having fun along the way. Weekly “happy half hour” celebrations on Friday, monthly company luncheons, profit-sharing bonuses, excellent benefits, and many other perks make Gowan a truly great place to work.Quick Apply
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