Customer Service Representative - Jobs in Calgary, AB

Job Description

Location: Calgary, ABWho You’ll Work ForREEF’s mission is to connect the world to your block.We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.What You’ll DoYoull flex your communication skills and problem-solving abilities while serving as a face for REEF Technologys global-facing brand. By serving as a resource to motorists, youll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport. If youre up for the challenge and ready for fast-paced fun, weve got a Customer Service Representative (CSR) position just for you!Operate with Speed & AgilityDevelop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speedAct as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulationsChampion Customer SuccessFoster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating informationEmbrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfactionCultivate Information Accuracy & QualitySpark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistencyLeverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting dataWhat We Want From YouResponsible and accountable for providing general information to customers and assisting with their concerns as neededProvide trouble shooting and preventative maintenance for parkade equipmentBuilding and maintaining strong relationships with client, operational and security staffAccountable for general facility maintenance requirementsEnsuring all safety protocols are metAbility to work independently and/or in a team-oriented environmentCapable of working in a variety of weather conditionsAble to lift a minimum of 30lbs when requiredOther projects as assignedMust be at least 18 years of agePrevious experience in a high-volume, fast-paced environment, preferredA knowledge of contact center policies and software, including CRM, phone systems, etc.A strong work ethic and reliability with professionalism and poiseSuperior interpersonal, verbal, and written communication skillsWhat We’ll ProvideMedicalDentalVisionRRSP Matching programPersonal Absence Days (PAD)Flexible schedulesCareer pathing and advancement opportunitiesPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Frequently operate small office equipment such as a computer, calculator, and copier/printerWill remain in seated position for extended periods of timeWORKING CONDITIONS:Work is performed indoors for extended periods of time, including up to the entire duration of shift.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Salary Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected