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Customer Service Representative/Receptionist (FT) - Jobs in Calgary, AB

MK Auto Group
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Manager. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude towards customers. The CSR must foster a positive team spirit both within the department as well as between the other departments in support of the overall philosophy of the company and fellow employees.Qualifications:

  • 3 - 5 years of experience in Customer Service in the automotive industry.
  • Work independently without close supervision.
  • Flexible/adaptable to constant change.
  • Excellent keyboarding skills/Finger dexterity.
  • Driving must have a valid license.
  • The CSR must be well-groomed and dress appropriately, have a good work attitude.
  • Strong tact and diplomacy; ability to interact with all levels of employees.
  • Highly organized; ability to handle multiple concurrent assignments.
  • Ability to prioritize, organize and plan work under own initiative.
  • Strong communication skills (reading, writing, speaking, listening).
  • Ability to train/teach others.
  • Developed reasoning/problem-solving skills; analytical and decision-making skills.
  • Professional leadership ability.
Functional/Technical Knowledge:
  • Management Software (Mitchell and/or Summit) – intermediate.
  • Microsoft Office Software (Word, Excel, Outlook) – intermediate.
  • Estimating Software (Audatex and/or Mitchell).
Specialized Training:
  • ICAR is a plus.
  • WHMIS.
  • First Aid.
Job Duties:
  • Answer incoming customer inquiries.
  • Record and modify customer information within the database.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • Other duties as requested.
Work Remotely: NoAbout MK Auto Group:MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.Quick Apply
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