Customer Success Representative - Jobs in Calgary, AB

Job Description

Company Overview:Here at Yard Dawgs Lawn Care we are committed to providing exceptional service to our customers. We are currently seeking a customer success representative to join our team who shares our commitment to excellence and who will provide the highest level of customer service to our clients.We are looking for someone who is good at building meaningful connections and can elevate client relationships. As a customer service representative for our lawn care company, you will be responsible for handling customer inquiries and providing exceptional service over the phone. You will serve as the primary point of contact for our customers and will work to resolve any issues or concerns they may have. The ideal candidate will have excellent communication skills, the ability to multi-task and must be proficient on the computer.Youll be working in an office with like-minded people who are driven, and passionate about the work they do. We are a small company but growing fast. There are lots of opportunities for growth. We are quick to promote excellence.Core Values:

• Curious: Always Curious & Ready For A Challenge
• Extreme Ownership: Look In The Mirror Before Blaming Others
• Drama Free: Positive Attitude & Drama Free Zone
• Committed to Excellence: Committed To A High Standard of Excellence
• Earned Not Given: Everything Is Earned Here, Nothing Given

Day-to-Day:

• Answer incoming calls from customers in a timely and professional manner
• Being the direct line of support for customers calling and emailing in with questions
• Provide our customers with support and information about our lawn care services, pricing and scheduling
• Being proactive and staying ahead of customer needs
• Document customer interactions and maintain accurate records
• Work with other team members to resolve customers issues and ensure customer satisfaction
• Challenging your team when you think there is something to improve upon
• Providing support for your customer success team
• Follow up with customers to ensure their needs have been met

Requirements:

• High School Diploma
• Excellent communication and interpersonal skills
• Strong keyboarding skills
• Ability to work in a fast-paced environment
• Highly organized with a good attention to detail
• Comfortable with navigating websites, online tools, mobile apps, and smartphones
• Ability to work within time constraints
• Strong problem-solving skills
• Passionate about serving people and empathetic
• Familiarity with lawn care services and terminology preferred
• High energy and a positive attitude

Responsibilities:

• Manage customer support calls, emails and inquiries
• Provide exceptional support to customers by engaging and actively listening to them
• Negotiate when disputes of our services or products arise
• Learn to seamlessly navigate CRM systems
• Help customers add services to their accounts
• Advise customers on service times
• Adopt and advocate for Yard Dawgs core values

This is a seasonal position, from March to November annually, with the possibility of year-round employment for the right candidate. The successful candidate will be required to work from the office everyday.We offer a competitive salary, opportunities for growth, and a supportive team-oriented work environment. If you are passionate about providing exceptional customer service and are excited about the opportunity to join a growing lawn care company, we encourage you to apply today!Closing Application Instructions:Please apply with your resume and cover letter, we will get back to considered applicants within a few days. There will be two interviews, one phone interview and considered candidates will then be invited for an in-person interview by our customer success manager. Thank you for your time, we look forward to having you a part of the Yard Dawgs team!Job Type: Full-timeSalary: $18.00-$21.00 per hourBenefits:

• Company events
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In personQuick Apply

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