Customer Support Representative (Spanish & Portuguese) - Jobs in Calgary, AB

Job Description

Veriforce, LLC is a recognized leader in delivering supply chain risk management and compliance solutions that help bring workers home safely each day. The company is the result of the combination of PEC Safety and Veriforce in the US (May 2019) and ComplyWorks in Canada (August 2020). Now united as Veriforce LLC, the company dominates the North American oil and gas sector and has a growing footprint in Telecom, Facilities Management, Industrial Manufacturing, Ports and Airports, and Renewable Energy. The company’s SaaS-based contractor management and compliance software solutions, along with its standardized safety training programs and library of over 400 training courses empower 800 leading companies in 120 countries with over 50,000 contract services firms deploying millions of workers to mitigate risk and optimize performance. The company has 320 employees across four global offices and is headquartered in The Woodlands, Texas.Veriforce blends leading edge software and deep domain experience to drive operational efficiency and effectiveness. It is this combination of technology and expertise that ensures their clients maintain compliance, perform well, and stay safe in the field.Veriforce’s mission is to help bring workers home safe from high-hazard jobs. Veriforce accomplishes this through comprehensive, integrated, and market leading solutions that combine innovative technology, industry know-how, best in class training, and the largest industry network to create unparalleled value and support.We are seeking a Customer Support Representative out of our Calgary Office. Reporting to the Support Manager - Canada. Customer Support Representatives are responsible for handling inbound customer communications via phone, email, and live chat and are required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner.This position reports to our Calgary office however due to COVID19 we are temporarily working from home.Job Functions

• Providing customer support through email, phone calls and online chat
• Recording concise and clear notes for all support queries and client account activities
• Responding to multiple queries while working in and adding positively to a team environment
• Resolving customer concerns in a professional manner in a fast-paced working environment
• Recognizing opportunities for product and solution promotion
• Verifying account information as per ComplyWorks and client guidelines with a high level of accuracy

Required Skills

• 2-5 years of customer service experience, preference for call centre experience using live chat software
• A post-secondary degree or certification preferred
• Fluent in written and spoken English, Spanish and Portuguese
• Strong customer service skills including positive attitude, consistency, customer-first mindset,professionalism, and efficiency
• Excellent written and verbal communication skills
• High attention to detail with a focus on quality
• Proficient at problem solving and comfortable with resolving conflicts
• Able to multi-task in a fast-paced environment
• Strong keyboarding skills, able to type a minimum of 40 words a minute with excellent spelling andgrammar
• Also fluent in written and spoken French or German is an asset
• High-level of confidence with computers and must be proficient with Microsoft Outlook and Word
• Experience with Google suite products is an asset.

The successful candidate will have to undergo a criminal record check as condition of their employment.Quick Apply

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