Data Centre Analyst - Jobs in Calgary, AB

Job Description

Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.co mSUMMARYThe Data Center Analyst is responsible for providing scalable resources to support the client’s data centres operations and Bell Customers’ ad hoc, scheduled and emergency requests.KEY DUTIES & RESPONSIBILITIES

• Investigates physical cabling connections or connectivity specific to physical/data link layers per connection, cable, or interface on supported systems
• Tactical installation of additional patch cables, or removal of patch cables (of any kind) in support of related deployment activity on supported systems.
• Replaces copper patch cable, fiber patch cable, power cord, or any similar cables attached to supported systems.
• Removal of device cross-connects and related infrastructure/patches
• Asset handling processes and applicable shipment or removal of large devices, assets, or infrastructure components
• Replaces 1RU or 2RU devices or internal expansion cards, memory riser boards, chassis specific components, or other peripherals
• Replaces 3RU devices or larger
• Changes or applications of physical labeling on supported systems and/or cables
• Task capturing general efforts to retrieve, catalog, update, validate, inspect, or otherwise manipulate or report detail about physical devices, or qualities within production datacenter colocation environment.
• Replaces of power supply components in client/bell customer cabinets.
• Receipt processing for spare parts, upgrade components or other small hardware / device.
• Receipt processing for large devices, assets or infrastructure components.
• Restart (hard or soft reboot) of client or bell customer systems for incident/investigation activity.
• Physical removal of a 1RU or 2RU device from a cabinet/rack.
• Physical removal of a 3RU or larger device from a cabinet/rack.
• Efforts for walking through the dc colos, cataloging or recording observed failures on supported systems and violations to established dc work rules
• Performance of the visual inspection and data gathering from physical power equipment (RPDU, PIU, busway metering, FPDU breakers, etc.) on the dc floor.
• General efforts to retrieve, catalog, update, validate, inspect, or otherwise report detail about physical devices, infrastructure, environments or qualities within production datacenter colocations.
• Work to audit and document power occupancy and device cable connection(s) in a single cabinet
• Effort to escort 3rd party technicians performing work in client/bell customer cages or open colo spaces.
• Effort for tapes swapped in supported backup systems.
• Effort of counting available scratch tape media for supported backup systems.
• The time and effort for creating, reading, updating and closing help desk system tickets, as required, for client/bell customer support.
• Replaces internal host bus adapter / fiber channel cards in supported systems.
• Replaces hard disk drive media in supported systems.
• Replaces individual memory modules.
• Replaces expansion network interface cards.

KNOWLEDGE & SKILLS

• College graduate from IT program or equivalent combination of experience and training.
• Up to one year of work related experience.
• Interactionswith infrastructure teams, development teams and customers as required.
• Experience with data center environment, network
• Should have a general understanding of project development and testing cycles.
• Positions demonstrating solid problem solving skills including root cause analysis.
• Committed to continuous improvement and continual learning
• Gains an understanding of a situation and then takes appropriate action.
• Determines risk factors and creates mitigation plans.
• Takes the initiative and responsibility for their area.
• Uses the common change management process.
• Escalates in timely manner situations that impact the customer.
• Willingly seeks assistance to minimize downtime.
• Demonstrates tenacity and ownership of issues throughout the resolution process.
• Demonstrates basics cost and financial awareness and takes personal accountability for expenditure.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!Quick Apply

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