Data Verification Specialist (part-time) - Jobs in Calgary, AB

Job Description

Veriforce, LLC is a recognized leader in delivering supply chain risk management and compliance solutions that help bring workers home safely each day. The company is the result of the combination of PEC Safety and Veriforce in the US (May 2019) and ComplyWorks in Canada (August 2020). Now united as Veriforce LLC, the company dominates the North American oil and gas sector and has a growing footprint in Telecom, Facilities Management, Industrial Manufacturing, Ports and Airports, and Renewable Energy. The company’s SaaS-based contractor management and compliance software solutions, along with its standardized safety training programs and library of over 400 training courses empower 800 leading companies in 120 countries with over 50,000 contract services firms deploying millions of workers to mitigate risk and optimize performance. The company has 320 employees across four global offices and is headquartered in The Woodlands, Texas.We are seeking a Data Verification Specialist (8:00 AM - 12:00PM Monday to Friday; 20 hours/week). Reporting to the Manager, Data Verification this individual is responsible for the verification of customers’ submitted information, as per ComplyWorks and client guidelines. This individual is also required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner via email, phone and live chat as required.Job Functions

• Verifying subscriptions as per ComplyWorks and client guidelines with a high level of accuracy
• Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
• Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
• Customer support in relation to incoming emails
• Resolving product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
• General troubleshooting, as well as observation and communication of errors within the ComplyWorks system

Required Skills

• 2-5 years of customer service experience
• Must possess a high school diploma; some Post-Secondary Education preferred
• Highly detail-oriented with a critical degree of accuracy regarding data entry and analysis
• Ability to understand and follow directions and complex policies and procedures
• Capacity to multi-task and perform repetitive tasks
• Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
• Proficient at problem-solving, strong analytical and organizational skills
• Comfortable with resolving conflicts
• High-level of confidence with computers
• Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other - Microsoft Office programs is an asset)
• Proficient at working in and adding to a team environment
• Previous experience in data entry and document analysis is an asset
• Health and Safety experience, including OHS certification, is an asset

The successful candidate will have to undergo a criminal record check as condition of their employment.

Posted: April 18, 2022
Part-TimeLocationsShowing 1 locationCalgary OfficeCalgary, AB T3E6L1, CAN

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