Deskside Analyst - Jobs in Calgary, AB

Job Description

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including M&M Food Market, Fas Gas Plus, Pioneer, RaceTrac, Superpumper, Ultramar, Chevron, Esso, and ON the RUN.We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.Position Title: Deskside AnalystTeam and Location: IT - Calgary, AB or Montréal, QCPosition Summary:The Deskside Analyst assists employees of Parkland Corporation with technical support of desktop computers, applications and related technologies. This support will include installation and testing of computer systems, audio-visual and other peripherals within our established standards and guidelines. Activities require interaction with application software and operating systems, to diagnose and resolve unique, non-recurring problems. This position utilizes one-on-one consultancy to end users and Parklands Information Technology team. Responsibilities will include independent analysis, communications, and problem solving; work is performed with little supervision and requires initiative and judgement.Key Responsibilities:

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature both locally and remotely.
• OS image deployment, Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus).
• Participate in hardware and software reviews and recommend purchases.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Analyze and make recommendations for hardware and software standardization.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Provides technical assistance to projects as required.
• Takes responsibility for assigned activities Track and route problems and requests tickets, and document resolutions Identify, prioritize, and escalate situations requiring urgent attention.

Qualifications and Skills:

• Diploma or Associate degree in Computer Science or Technology required.
• Minimum of four years in a desktop support or equivalent position.
• MCSA Windows 10, Comptia A+, or HDI Desktop Support Technician designation desirable.
• ITIL Foundations V3 or V4 Certification is preferred.
• Advanced knowledge of Microsoft operating systems, computer hardware, and peripherals.
• MS Teams experience would be an asset.
• Mobility support experience is an asset.
• Highly developed problem-solving skills utilizing analysis reflecting good judgements.
• Takes responsibility for assigned activities until complete resolution and user satisfaction.
• Excellent communication/interpersonal skills are required to maintain and build positive customer relations through regular communications and deskside visits when necessary.

We Offer:

• Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
• A share in our success through the Employee Share Purchase Plan and 100% company matching.
• A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
• Participation in Parkland Pledge, an employee-driven charitable giving program.
• An employee referral program – earn up to $2000 for your referral.
• In-house learning and development opportunities, leadership training, international opportunities.
• Discount Programs and Educational Scholarship Programs for family members.
• Save on gas at our participating gas stations across Canada (Chevron, Fas Gas, Ultramar, and Pioneer).
• A safety focused work environment and ongoing safety training.

Please note:

• Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
• Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
• Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

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