Enrolment Advisor - Jobs in Calgary, AB

Job Description

Circuit Stream is a leader in augmented reality (AR) and virtual reality (VR) training and learning content. Our mission is to help expand the AR/VR creator space. We do this by building world-class educational services that focus on making it easier for people and organizations around the world to learn the skills needed to leverage the power of AR/VR technology.Circuit Streams Enrollment Advisors educate and guide prospective students through an application process to enroll in one of Circuit Stream’s AR/VR courses. Enrollment Advisors conduct an evaluation of the prospective student’s background and professional experience to establish if our courses are a fit for their professional and academic goals. Enrolling students in our programs requires a consultative and customer centric approach and we value student satisfaction above all.This position will be based out of Calgary, Alberta with a hybrid working model (50% in office / 50% work from home).RESPONSIBILITIES

• Learn about our courses and communicate the program outcomes and value props to prospective students
• Build rapport and help students through the application and enrollment process to successfully enroll in our courses
• Interview students and establish program fit to ensure high student satisfaction
• Successfully meet your call volume targets on a daily basis as defined by the calling strategy. Ensure you are meeting your daily KPIs as defined by your Manager
• Successfully meet enrollment targets for each cohort as assigned by your Manager
• Attend internal coaching and training sessions so you have a strong understanding of the program definition, outcomes, skills learnt and value props

ROLE REQUIREMENTS

• 1+ years of consultative inbound sales experience in higher education, finance, tech, telecom, etc.
• Comfort working with a variety of software and systems for inbound sales, CRM, lead collections and payment, etc.
• Solid understanding of technical products or technical skills-based learning courses
• Inbound selling training or certification
• Business Administration or Commerce degree or diploma

CORE COMPETENCIES

• Approachable and easy to talk to: spends the extra effort to put others at ease and is warm, pleasant, gracious and a good listener.
• Strong customer focus: dedicated to meeting the expectations and requirements of potential students; gets first-hand customer information and uses it for improvements in service and communication; acts with students in mind; establishes and maintains effective relationships and gains trust and respect.
• Results driven, goal-oriented mindset: is counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Effectively copes with change and ambiguity: can shift gears comfortably; can decide and act without having the total picture; doesn’t have to finish things before moving on; can comfortably handle some risk and uncertainty.
• Proactively Informs and communicates: shares information, data and analysis upwards to leaders, sideways to colleagues and outwards to other departments; is proactive and timely with recommendations so that leaders can make accurate decisions.
• Learns quickly when facing new problems: is a relentless and versatile learner and open to changing strategies based on new information; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Practices attentive and active listening: has the patience to hear people out; can accurately restate the opinions of others even when they disagree.

WHATS IN IT FOR YOU

• Integral member of a fast-growing team and company
• Hybrid working model (50% in creative co-working space in Ramsay neighbourhood of Calgary / 50% work from home)
• Competitive compensation
• Employee Benefits Plan
• Opportunities for growth, training and development

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