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FRONT OFFICE MANAGER - Jobs in Calgary, AB

Hyatt Regency Calgary
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

SummaryWE ARE LOOKING FOR A FRONT OFFICE MANAGERJoin our Front Office Team as a Front Office Manager. The Front Office Manager will be responsible for front office operations manages, Front Desk Supervisors, Front Desk Agents, Guest Service agents, Valet Attendants, Concierge, Regency Club and Guest Hub operators. The Front Office Manager is responsible for all duties of the front office operation, which include staff training, inter-department communications, and staff scheduling.WHAT IS EXPECTED OF ME IN THIS ROLE

  • Develop and recommend the budget, labor cost plans and maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, and programs, while ensuring all staff are trained in all areas
  • Manage and communicate necessary information to other departments
  • Analyze, investigate, and resolve guest complaints and staff issues
  • Ensures proper staffing levels for customer service goals
  • Must be available to work a variety of shifts, including, morning, afternoon, evening, overnight and weekends.
  • Valid work authorization for Canada
Qualifications
  • Previous Rooms Management experience & knowledge of Opera system is considered an asset
WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY CALGARY
  • Extended Health Benefits for you and your dependents and paid medical days.
  • Employer RRSP Matching Contributions.
  • Wellbeing Programs, Headspace and Not Myself Today, Access to a Wellbeing and Relaxation Room, Complimentary Access to the Hotel Pool and Gym.
  • Discounted Parking.
  • Tuition reimbursement program and career development program, Leading@Hyatt.
  • Participation in a culinary online training program Rouxbe, available for all roles.
  • Complimentary meal during shift.
  • Discounts at our on-site restaurant Thomsons Kitchen/Bar.
  • Discounts at our on-site Spa-Stillwater Spa Services and Spa Products.
  • Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
  • Opportunities to participate in our Hyatt Calgary LGBTQ2S+diversity group and youth hiring programming; RiseHY
About Hyatt RegencyBeing part of our Hyatt Regency Calgary family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best.In the spirit of respect, reciprocity and truth, we honor and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.This role will typically be a 40-hour workweek, some weekend and evening work will be required.The minimum annual salary for this position is $65000CAD.Visit careers.hyatt.com to applyQualifications.Quick Apply
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