General Manager - Jobs in Calgary, AB

Job Description

POSITION SUMMARYReporting to the Regional Manager for the National Brand, this General Manager position will be accountable for the overall performance of our National on 17th. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.COMPANY SUMMARYOn Calgary’s bustling 17th Avenue, our original National location has been a popular hangout since its doors first opened. Long communal tables and ample seating make it the perfect place to meet new people, and to gather with friends. The food menu is big and well-considered, and dishes pair well with our curated selection of craft beers from small North American brewers. Two huge bars and a robust wine & cocktail menu round out your options. This location also boasts a lively, sun-drenched patio in the warmer seasons.COMPENSATION

• Competitive annual salary of $81,000-$92,000+, including gratuities
• Paid leave for sick and bereavement
• Pay program based on performance and discretionary bonuses eligibility
• Professional development financial support
• Parking
• Duty meals
• Comprehensive extended health and insurance benefits package
• 3 weeks’ vacation
• Cell phone allowance
• Company-wide food & beverage discount & access to frequent local business discounts/specials

DUTIES & ESSENTIAL RESPONSIBILITIES

• Understand and execute operations of a bustling business using all current procedures, standards, specifications, guidelines, and training programs
• Develop and execute operational strategies
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service
• Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures
• Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation
• Prepare for and participate in monthly cross-venue GP meeting
• Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend
• Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent your venue on the cross-venue Health & Safety Committee
• Make hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies
• Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations are upheld, but understand that this position is prominently administrative responsibilities, not a full-time floor manager.
• Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback
• Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules
• Ensure that all products are received in correct unit counts and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures
• Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met
• Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures
• Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements
• Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns
• Execute ad-hoc administrative and operational duties are required

QUALIFICATIONS, KNOWLEDGE & SKILLS REQUIRED

• 3+ years previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality is required.
• Well organized with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problems
• Advanced writing and grammatical proficiency
• Recognized ability to build and maintain positive and collaborative working relationships with staff at all levels
• Working knowledge of applicable employment related legislation
• Integrity, discretion and judgment with tact and diplomacy on confidential matters
• Advanced skills with Microsoft Office Suite
• Experience with any payroll, HRMS and/or LMS is considered an asset
• Comfortable with team delegation and holding others accountable for tasks

BEHAVIOURS REQUIRED

• Strong focus setting and accomplishing venue priorities
• Excellent communication skills both written and oral – approachable and genuine
• Takes pride in their work and respects the responsibilities and time of others
• Knows how to maintain a work life balance that works for them and the business
• Lead by example on and off duty
• Passionate about the hospitality industry
• Easily build rapport
• High personal and business ethics driven by an authentic and caring personality
• Take ownership of duties, show initiative, proactive and learns from their mistakes
• Positive attitude, great personal hygiene, and a high level of deportment
• Possess good judgment and a problem-solving mindset
• Tactful, uses discretion and keeps confidential information secure
• Builds up the comradery of their team and inspires teamwork
• Determination to always improve, doesn’t shy away from difficult conversations, openly gives, and receives positive and critical feedback well

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected