General Manager @ Lonely Mouth - Jobs in Calgary, AB

Job Description

POSITION SUMMARYReporting to the Operations leadership team for the Concorde Group, this General Manager position will be accountable for the overall performance of our new Japanese cuisine establishment. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.RESTAURANY SUMMARYLocated in the heart of 17th Avenue’s bustling hospitality scene, Lonely Mouth is Calgary’s newest sake bar serving an eclectic variety of modern Japanese food and drink. Vibrant sushi hand rolls and freshly pulled house-made udon are paired with a thoughtfully curated sake list and cocktail program. With its focus on craftmanship and expertise, Lonely Mouth Bar will invoke, inspire, and feed the curious.COMPENSATION

• Compensation package includes competitive annual salary
• Gratuities
• Paid leave for sick and bereavement
• Pay program based on performance and discretionary bonuses eligibility
• Professional development financial support
• Parking
• Duty meals
• Comprehensive extended health and insurance benefits package
• 3 weeks’ vacation
• Cell phone allowance
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

DUTIES & ESSENTIAL RESPONSIBILITIES

• Understand and execute operations of a lively business using all current procedures, standards, specifications, guidelines, and training programs
• Develop and execute operational strategy
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service
• Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures
• Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation
• Prepare for and participate in monthly cross-venue GP meeting
• Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend
• Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee
• Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies
• Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations, but understand that this position is not full-time floor manager plus administrative responsibilities
• Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback
• Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
• Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met
• Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures
• Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements
• Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns
• Execute ad-hoc administrative and operational duties are required

QUALIFICATIONS, KNOWLEDGE & SKILLS REQUIRED

• Previous experience with Japanese cuisine and service is an asset
• Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (3+ years required)
• Well-organized with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problems
• Advanced writing and grammatical proficiency
• Recognized ability to build and maintain positive and collaborative working relationships with staff at all levels
• Working knowledge of applicable employment related legislation
• Integrity, discretion and judgment with tact and diplomacy on confidential matters
• Advanced skills with Microsoft Office Suite
• Experience with any payroll, HRMS and/or LMS (specifically Sage and Hot Schedules) is considered an asset)
• Comfortable with team delegation and holding others accountable for tasks

BEHAVIOURS REQUIRED

• Strong focus setting and accomplishing venue priorities
• Excellent communication skills both written and oral – approachable and genuine
• Takes pride in their work and respects the responsibilities and time of others
• Knows how to maintain a work life balance that works for them and the business
• Lead by example on and off duty
• Passionate about the hospitality industry
• High personal and business ethics driven by an authentic and caring personality
• Take ownership of duties, show initiative, proactive and learns from mistakes
• Naturally positive attitude, great personal hygiene, and a high level of deportment
• Possess good judgment and problem-solving mindset
• Tactful, uses discretion and keeps confidential information secure
• Builds up the comradery of their team and inspires teamwork
• Determination to always improve, doesn’t shy away from difficult conversations, openly gives and receives positive and critical feedback well

Reference ID: 133-09-21Job Types: Full-time, PermanentAdditional pay:

• Bonus pay
• Tips

Benefits:

• Company events
• Discounted or free food
• Extended health care
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends

Experience:

• Management: 3 years (required)
• Hospitality: 2 years (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)

Work remotely:

• No

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