Guest Services Representative - Jobs in Calgary, AB

Job Description

Job TitleGuest Services RepresentativeJob Description SummaryGeneral Description of Position: The primary focus of this role is to provide excellent service through established programs at the CORE Guest Services desk to all visitors, tenants, and mall employees. The Guest Services Representative is expected to deliver an authentic, engaging, and memorable experience for visitors to Calgary as well as the local community by exceeding customers’ expectations. This position requires flexibility and a variable schedule to fit in with the exciting opportunities a retail shopping Centre provides.Job DescriptionTasks & Responsibilities: Your responsibilities include, but not limited to:Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional serviceMaintain a thorough knowledge of the center’s services, stores and locations, merchandise, and upcoming special events and promotional servicesPromptly answer customer inquiries over the telephone, electronically and in-person regarding information about the CORE and our retailersMust display a high level of professionalism at all timesNeed to follow proper procedures for opening & closing of the Customer Service DeskExecute the Centre’s gift card program including selling, assisting guests and retailers with gift card transactions, handling debit/credit payments, reconciling receipts and inventoryAssist with inventory control of all customer service suppliesAssist with various on-site Marketing EventsMaintain Lost & Found every day with the assistance of SecurityManaging lending programs (wheelchair and phone charger) and other services such as coat/luggage/parcel check, gift wrapping etc.Making sure the Guest Services is a clean working spaceComplete other projects as directed by managementSkills & RequirementsThe successful candidate will possess:Previous experience in retail customer service environmentAn outgoing, enthusiastic, and friendly personality with a positive ‘can-do’ attitudeComfortable engaging with the public and an excellent team playerStrong ability to multi-task and work under pressureFollows direction well and can take initiative where appropriateStrong verbal and written communication skillsProficient in Microsoft Office (MS Outlook, Word, Excel), WindowsMust be able to provide a clear criminal background check.Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.Quick Apply

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