Guest Services - Tube Park Team - Jobs in Calgary, AB

Job Description

What the role is all about:You love build rapport with guests of all ages and starting off a truly exceptional experience at the WinSport Tube Park. You are fun-loving, energetic, and passionate about people, sports, and active living. You are adaptable and enjoy an exciting, dynamic workplace where you can provide great guest experience while managing large numbers of guests and the variety of duties you have on the go.You strive to approach your work to align with our 4 key behaviours which are at the core of who we are and what we do at WinSport.We are SafeWe are WelcomingWe are InspiringAnd we are InnovativeKey Competencies

• Customer service
• Communication
• Safety focused
• Follow COVID-19 Protocols
• Adaptability
• Teamwork
• Reliable
• Leadership
• Enthusiastic
• Positive role model
• Group Management
• Judgment & decision-making
• Following all safety procedures
• Physically capable of the role

What you will be doing:

• Providing a safe and enjoyable experience to all WinSport guests through outstanding guest service and product knowledge, bringing positivity, fun, and enthusiasm to all your interactions at the outdoor tube Park venue
• Maintaining an exceptional standard of service while dealing with large volumes of guests, always keeping the quality of their experience as a priority
• Performing day-to day duties including opening/closing duties of the Tube Park, private bookings, daily inspections, providing safety intro or information, selling tickets, booking tickets and answering questions about the park and WinSport
• Demonstrate safe work practices and a high degree of safety awareness, possibly requiring monitoring guest behaviour to ensure they are emotionally and physically ready to participate and have a positive experience
• Monitor the work environment for safety hazards/concerns and ensure all safety issues are promptly resolved and/or reported to the appropriate individuals.

What you bring:

• 1+ years’ customer service experience is beneficial
• A lively and enthusiastic personality, with the natural ability to communicate with people of all ages and express a guest-friendly attitude always
• Ability to work outdoors for 100% of shifts, in all weather conditions (in our outdoor Guest Services booth)
• Ability to work effectively within a dynamic team under stressful and busy situations
• Proactive, energetic, with the ability to multi-task
• Ability to take the initiative and can adapt to frequently changing environments
• Prior cash handling and point-of-sale experience an asset
• Strong written and verbal communication skills
• Computer skills are an asset
• Full availability on weekends in November-March is required.
• Part-time schedule: Availability to work during regular operating hours if required (Friday evenings, all day Saturday & Sunday).
• Flexibility for shifts during alternate hours is an asset (for private bookings).
• Full availability between December – January Holiday seasons is required.

You will be:

• Standing for long periods of time
• Outdoor work in all weather conditions (including harsh winter weather)
• Some heavy lifting (40lbs), including repetitive bending, reaching, pushing, and moving equipment and groups of guests (in tubes)
• Manual dexterity and computer use

What We Can Offer You:If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:

• Free Park pass
• Free parking
• Reciprocals at other ski resorts
• Food, beverage, retail and program discounts
• Access to our world-class gym facility.

We also provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.Discover, Develop, and Excel with WinSport:Working with WinSport means you will create one of the unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.Quick Apply

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