Hospital Operations Manager- After Hours-Relocate to Brantford, Ontario - Jobs in Calgary, AB

Job Description

Exceptional Care–Exceptional PeopleThe Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

• The Brantford General is an acute care hospital
• The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community!Why Choose BCHS

• Total compensation for managers includes employer paid benefits, sick plan, healthcare spending and education allowances
• Competitive paid vacation allowance
• Tuition Reimbursement (Centralized Education Fund)
• HOOPP Pension Plan
• Predictable work locations
• Discounted onsite parking (no shuttles or waiting lists)
• Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
• Relocation assistance of up to $5K to help you make the move!

Position SummaryEffective September 7th, 2021 all applicants must provide proof of full vaccination against Covid-19 (in the form of watermark receipts from the provincial portal) or provide written proof of a medical or religious reason for not being fully vaccinated as per the provincial direction as set out by the CMOH Directive 6.The Senior Manager Clinical Operations -- After Hours (SMCO) acts as a resource to patients, families, physicians and employees of BCHS by providing consultation in situations where advanced expertise is required. The SMCO provides advice and guidance to healthcare providers regarding complex patient care matters, patient flow, staffing, patient relations and risk management issues, policy administration and problem solving. The SMCO is responsible for critical decision making as they assume full accountability for all operations at both sites during their shift, from 1900-0700 M-F and 24/7 on weekends and statutory holidays.This is a unique managerial role well suited to someone who thrives on autonomy and prefers to focus on operations vs. administration as there are no direct reports and no budgeting responsibilities.Position Requirements:

• The SMCO works collaboratively with the bed allocator, patient registration clerk, the shift leads on the clinical units and the on-call leaders to effectively and safely utilize the available bed space to ensure that the right patient is placed in the right bed in a timely manner. When demand for resources is greater than supply the SMCO will decide how the available resources are to be allocated in order keep all areas of the organization functioning optimally and safely.
• The SMCO is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring additional skill or expertise. The SMCO helps to build capacity in staff members through mentorship and other acts of support such as: assisting with the interpretation of policy, offering support by facilitating communication amongst staff or with patients and families, referring staff to available resources at BCHS, facilitation of bed management meetings, sharing and discussing with staff the strategic priorities and ways in which they can contribute towards achieving these.
• The SMCO directly supports patients and families when situations occur that require a higher level of administrative authority. The SMCO is able to assist patients and families with the interpretation of BCHSs bill of patients’ rights and responsibilities. The SMCO is also responsible for receiving and documenting formal complaints brought forward by patients and families and approving and initiating any necessary action to ensure the safety of patients, families, staff, physicians and visitors.
• The SMCO is responsible for maintaining an accurate log of situations requiring SMCO participation or intervention for each shift. The SMCO is responsible for communicating and engaging in follow up with managers and directors as necessary for situations that required administrative intervention. This follow up includes: communication via email, telephone, or face to face meetings.
• The SMCO also participates in activities such as Quality of Care Reviews following an exceptional event that occurred during the SMCO shift. The SMCO is also expected to participate in quality improvement initiatives to support the overall improvement of organizational performance.

Mandatory Qualifications

• Bachelor’s degree required; Master’s degree preferred
• Member in good standing with their relevant Professional Regulatory Body (i.e. College of Nurses of Ontario etc.).
• BLS required
• Demonstrated leadership experience (at least 3 years) in an acute care setting

Mandatory Competencies

• Evidence of behaviour that aligns with the BCHS values C.A.R.E (compassion, accountability, respect and equity)
• Leadership Competencies including diplomacy, operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, fostering collaborative relationships, cultivating engagement to drive vision and purpose, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.
• Ability to develop and cultivate relationships with front line staff and leadership.
• Demonstrate effective communication skills that promote collaborative teamwork and enhance partnership among health professions.
• Demonstrate intercultural and interdisciplinary competence.
• Facilitate and foster teamwork and collaboration.
• Demonstrate professionalism including legal, ethical and professional values as a basis for decision making.
• Promote ethical and legal principles of integrity, honesty, flexibility and respect through role modelling.
• Participate in ongoing professional self-development and support the professional learning of colleagues.
• Commitment to continuous Quality Improvement and exceptional Customer Service

Primary responsibilities also include: Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.To ensure there is equal opportunity during the recruitment and selection process, BCHS provides accommodation for applicants with disabilities upon request.INDXJob Type: Full-timeSalary: $56.48-$68.09 per hourBenefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flextime
• Life insurance
• On-site parking
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Schedule:

• 12 hour shift
• Monday to Friday
• Night shift
• On call
• Weekends only

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected