Implementation Project Manager II - Jobs in Calgary, AB

Job Description

“In this role you are the Clients most trusted advisor for all things, Absorb. We use our knowledge of Absorb to create a wholly tailored Onboarding & Implementation experience to suit their unique training needs. We walk a thin line between Project Management and Client Service, finding the perfect balance between creating a supportive and engaging Implementation experience and maintaining project goals for the Clients we work with. I personally find this role rewarding as I have an opportunity every day to forge a meaningful relationship with my clients while also setting up my Client for a positive and lasting Absorb experience for years to come.” ~ Dave, Implementation Project Manager (Onboarding Specialist), CalgaryWould you consider yourself someone who is excited helping clients implement new technology Do you like helping clients get up to speed on how to use software Are you someone who is a natural problem solver, who likes troubleshooting and who thrives in fast paced environments, and gets satisfaction from providing optimal service to the teams they partner with Perhaps you are the person who enjoys supporting and guiding a portfolio of clients through a journey that requires attentiveness, exceptional communication, and patience. As an Implementation, Project Manager II, you are the “go to” person for your clients so that they can fully understand our product, how it works and realize its full potentials and all the benefits it has to offer. Simply put, you are here to ensure their LMS implementation goes smoothly.We are seeking individuals who have 5 - 7 years minimum experience to join our Professional Services team, that will help support clients get up to speed on how to use our software, managing the software implementation process end-to-end for new clients and helping solve customer’s problems.Acting as a hands-on, primary point of contact, relationship owner, and trainer, you will ensure client success by sharing your system expertise, providing guidance on best practices, addressing implementation issues and concerns, and delivering the overall implementation of the Absorb LMS.You are tech-savvy, a quick learner, and pick-up new products and processes with ease. You enjoy leveraging your expertise to come up with solutions to complex business problems, both externally with clients and internally with your team. Further to this, you are highly organized and enjoy working in a fast-paced environment with a variety of internal stakeholders and client use-cases. Excellent communication & analytical skills are a must; you will regularly be translating business requirements and complex concepts for clients. Finally, you are positive and upbeat individual joining an amazing team here at Absorb!With hybrid work options, you can work from the comfort of your own home or, for Calgary based employees our state of the art workspace in the downtown core.ABSORB OFFICE - Absorb LMSKey Responsibilities:

• Own the software implementation process (average duration of 12 weeks) for new clients, end-to-end.
• Develop and maintain a high level of expertise on our product and services.
• Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
• Scope & implement data import and integration projects using Absorb’s internal data tools.
• Manage client projects to completion according to client timelines and requirements.
• Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
• Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
• Ensure the implementation process is moving efficiently throughout, tracking the progress of each project milestone in our project management tools.
• Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.
• Support our clients through their LMS (Learning Management System) implementation over the phone, by email, on virtual meetings, and in-person

Key Requirements:Minimum Requirements’

• 5-7 years in Client Onboarding or Implementation, working in software implementations, or similar experience.
• Excellent written and verbal communication skills.
• Previous experience in a client facing position.
• Previous training experience, preferred software training experience.
• Organized and enthusiastic with strong attention to detail.
• Understanding of basic online/SaaS (Software as a Service) concepts.
• Proven time management skills.
• Ability to work independently, remotely, or as part of a team.
• Project oriented mindset.

Preferred Requirements

• Previous LMS admin or training experience.
• PMP or formal project management experience.
• Previous experience working with data import tools.
• Second language, preferably, French.

Technologies we use:

• Salesforce, Taskray, Gainsight, JIRA, Zendesk, Microsoft Suite, Absorb LMS

The Company:Absorb Software is a learning technology company based in Calgary, Alberta Canada, with offices in London, Dublin, Tampa, Boston and Sydney.Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience, and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset.We exceed expectations across enterprises, industries and continents, helping people learn at the speed of now and preparing companies for the future of work. How do we do it better We pay attention to the details and go deep where it matters. Turning a culture of learning into a revenue engine for global titans the world over.Care to join usWhy work at Absorb Software

• This position is eligible for participation in Absorb’s Bonus program as outlined in Absorb’s Bonus Program Policy.
• RRSP match program.
• Employer paid benefits: health, dental and vision.
• Professional development plans.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Casual dress code.
• Volunteering opportunities.
• Company/team building events.
• Games room, meditation & yoga space, state of the art workplace.
• This role allows employee to have a hybrid remote working option (work from home and work from office options).

Additional requirements/information for candidates:

• In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application.
• This position will be subject to pre-employment background screening, including a criminal record check.
• The successful candidate must be able to show proof of legal eligibility to work in Canada sponsorship.
• The successful candidate must be able to temporarily work remotely during the Covid-19 pandemic.
• Incomplete online applications will not be considered.
• Applicants will be accepted until a suitable candidate is found.

Absorb Software (Absorb) is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Absorb is committed to providing employees with an environment free of discrimination, bullying and harassment. All employment decisions at Absorb are based on business needs, job requirements and individual qualifications. We will maintain our commitment to and support of equal employment opportunity for all individuals without regard to race, national/ethnic origin, colour, religion, age, sex (including pregnancy), sexual orientation, gender identity/expression, marital status, family status, genetic characteristics or disability. Our commitment to equal employment opportunity extends to any other protected classes which may exist under applicable law.We acknowledge and are mindful that our Calgary, Alberta operations are located ontraditional territoriesof the Blackfoot Confederacy (Siksika Kainai), theTsuuT’ina, theÎyâxeNakoda Nations, the Metis Nation (Region 3) and many diverse Inuit, Métis, and First Nations peoples who make their homes in the Treaty 7 region of Southern Alberta.We recognize their distinctive spiritual relations with the land that supports our home and our business.We are humbled that our office is built upon the generous land that sustained indigenous people for centuries.#LI-LK1#LI-RemoteQuick Apply

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