Install Coordinator - Jobs in Calgary, AB

Job Description

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And thats where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:An Installation Coordinator works with various teams at PBS to help facilitate the Installation of technical items for our customers. As an Installation Coordinator you will provide top quality knowledge and expertise to our clients who have chosen PBS as their DMS provider. The Installation Coordinator maintains and provides updated information for each install and ensures a successful launch for both the customer and PBS.Based in or Calgary office, this is a full time permanent position that provides you with the opportunity to expand your knowledge in a growing and established company.This is not a remote work opportunity.Job Responsibilities:

• Receive and review all orders for new installations
• Fact find for each order to ensure all needed items are known for a successful install
• Review issues or concerns from customers and internal staff in relation to the install
• Maintain and update both tickets and spreadsheets that outline where in the process we are
• Assign and coordinate technical work for our Tech Services and InfoTech teams
• Contact and update customers in relation to the install, book time for on-site visits for tech resource
• Assist in current DMS orders to help streamline and better our response time
• Maintain and update internal process documentation for the role to ensure information stays current
• Be able to talk about and navigate our DMS Software
• Update and communicate progress with resources and stakeholders
• Excellent communication skills and phone etiquette

Qualifications:

• High School diploma
• Solid computer knowledge of Microsoft Office Suite
• Excellent customer service skills
• Strong documentation abilities
• Effective time management, organization, and self-management skills
• Strong multi-tasking & prioritization
• A strong proactive thinker
• Good general knowledge of printers and network setups, servers, switches, Microsoft platform, peripheral setups, etc.
• Problem solving and trouble shooting skills
• Dealership experience is an asset
• Available for occasional work on Saturday and/or Sunday to support software installations
• Travel within Canada and the USA (up to 2 wk/yr) may be required; in consequence, proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) will be a requirement

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• Access to an onsite gym
• Free parking
• Staff events
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected