Install Coordinator/Administrative Assistant - Jobs in Calgary, AB

Job Description

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And thats where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.*The Role: *An Install Coordinator works with various teams at PBS to help facilitate the Installation of technical items for our customers. As an Install Coordinator you will provide top quality knowledge and expertise to our clients who have chosen PBS as their DMS provider. The Install Coordinator maintains and provides updated information for each install and ensures a successful launch for both the customer and PBS.Based in or Calgary office, this is a full time permanent position that provides you with the opportunity to expand your knowledge in a growing and established company.This is not a remote work_ opportunity._*Job Responsibilities: *

• Receive and Review all orders for new installations
• Fact find for each order to ensure all needed items are known for a successful install
• Review issues or concerns from customers and internal staff in relation to the install
• Maintain and update both tickets and spreadsheets that outline where in the process we are
• Assign and coordinate technical work for our Tech Services and InfoTech teams
• Contact and update customers in relation to the install, book time for on-site visits for tech resource
• Assist in current DMS orders to help streamline and better our response time
• Maintain and update internal process documentation for the role to ensure information stays current
• Be able to talk about and navigate our DMS Software
• Update and communicate progress with resources and stakeholders
• Excellent communication skills and phone etiquette

*Qualifications: *

• High School diploma
• Dealership experience is an asset
• Solid computer knowledge of Microsoft Office Suite
• Excellent customer service skills
• Strong documentation abilities
• Effective time management, organization, and self-management skills
• Strong multi-tasking & prioritization
• A strong proactive thinker
• Good general knowledge of printers and network setups, servers, switches, Microsoft platform, peripheral setups, etc.
• Problem solving and trouble shooting skills
• Available for occasional work on Saturday and/or Sunday to support software installations
• Travel within Canada and the USA, up to 1 week per year, may be required. In consequence, proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) will be a requirement

*What we offer: *

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• Access to an onsite gym
• Free parking
• Staff events
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, and more

_PBS Systems is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law._Disability Assistance_ (Requests on your application status will not receive replies.)_PBS Systems is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to recruitment@pbssystems.com. In your email please include a description of the specific accommodation you are requesting and the Job Title of the position for which you are applying.JOIN A WINNING TEAM AT PBS SystemsAt PBS Systems we thrive on inspiring pride among our team members and envy among our competitors.Our culture rests on providing opportunity and challenge for our team members while encouraging healthy work-life balance.To keep growing and building on our success we look for like-minded individuals to join our team.Bring your passion, energy and experience.We will give you the training, support and encouragement to succeed.kksdU5JM72Job Type: Full-timeQuick Apply

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