Intermediate Infrastructure Specialist - Jobs in Calgary, AB

Job Description

Available Position: We are currently seeking a highly skilled intermediate technician with the drive and determination to help us support our client base. This position reports to the Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, wed like to talk to you.About you: You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a continuous growth environment, love project work, and take control of your own continuous learning. You take pride in handling customer issues quickly, consistently follow-up to ensure they’re satisfied and you maintain strong relationships with your fellow team members and clients. Taking the stress out of IT management for your clients gives you great pride knowing that your work allows your client to focus on their core business. Collaborative environments are where you really shine and you enjoy bringing your ideas forward and seeing them come to reality and seeing them support your team and clients in new ways.Duties and Responsibilities

• Maintain user uptime and computing experience through remote and onsite maintenance
• Problem solving IT related issues – determine solution and maintain contact with client during resolution process.
• Analyze client’s IT requirements and work with Solutions Architect to deliver appropriate on-premises and/or cloud based solutions.
• Growing and develop client relation through exceptional customer service
• Installation, maintenance and support of desktop systems, notebooks, tablets, printers, network equipment, etc.
• Maintenance and support of Windows Servers
• Audit and document client’s IT environment, equipment, software, processes and procedures.
• Setup Hosted Cloud services (ie: SaaS and IaaS) and provide support
• Client onboarding
• Ability to work after hours or weekends when required

Core Competencies

• Strong troubleshooting and problem solving abilities
• Strong interpersonal and communication skills
• Strong planning, organizing and time management skills with excellent attention to detail
• Ability to work effectively under pressure
• Customer service orientated
• Dependability and punctuality
• Goal and results oriented
• Professional and articulate
• Commitment to self development and to the team
• A valid driver’s license and transportation
• Highly motivated to succeed
• Committed to continuous education and personal development

Education

• Microsoft Certified Professional – (Required or must be actively working towards this certification)
• Technical diploma or degree

Experience Required

• A minimum of three years experience installing, maintaining, troubleshooting, and supporting the following is essential:

• Windows Servers
• Virtualization Technologies – Hyper-V, VMware
• Microsoft Exchange Server
• Windows Clients – Windows 7/8/10
• Microsoft 365 Administration
• Antivirus and related security products Backup systems
• Firewall Administration and deployment
• Networking technologies (TCP/IP, Routing, Firewall technologies, switch technologies and VLAN etc)
• Remote Desktop Services (Terminal Services)
• Active Directory, Group Policy, DNS, DHCP
• UPS Technologies

Experience in the following is an asset

• Have worked with previous MSP
• Mac O/S
• Sophos Security products
• Sharepoint Services
• Internet Information Server
• Microsoft SQL Server
• Citrix XenApp/Xendesktop
• Network Management systems
• Disaster Recovery and High availability solutions
• SAN (iSCSI and Fiber channel) and NAS solutions
• Microsoft Azure
• Microsoft 365

We offer an attractive compensation package, including salary, benefit package including health, dental, life insurance, disability, vacation and personal days.If these attributes describe you, please send us your resume and cover letter indicating your availability and salary expectations. We look forward to hearing from you!Job Types: Full-time, PermanentSalary: $60,000.00-$85,000.00 per yearAdditional pay:

• Bonus pay
• Overtime pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flextime
• Life insurance
• On-site gym
• On-site parking
• Paid time off

Schedule:

• 8 hour shift

Experience:

• computer networking: 2 years (preferred)
• Technology Infrastructure Administrators & Architects: 2 years (preferred)

Language:

• fluent English (required)

Licence/Certification:

• class 5 drivers license and own vehicle (preferred)

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