IT Analyst II - Citrix Virtual Apps - Jobs in Calgary, AB

Job Description

Your Opportunity:Alberta Health Services IT has an exciting opportunity for a strong technical leader to join the Technology Infrastructure Services Team as an IT Analyst II - Citrix Virtual Apps. As a valued senior member of Application Virtualization Services team, you will use your experience to support Citrix based AHS Virtualization Services. Critical to this role will be the ability to work in a team environment and autonomously as well as the ability to work cooperatively with a variety of stakeholders including management, clinicians, vendors, software analysts and co-workers. Specifically, you will work on a team to support Citrix Virtual Apps and Desktops, Microsoft AppV and related infrastructure technologies. The ability to work with these critical systems under tight timetables using your proficient analytical, problem solving and critical thinking skills will be key. Leveraging your proven communication, interpersonal and organization skills will also be crucial to your success as you will use your correlative conceptual and practical experience to interpret client’s needs, assess their requirements, investigate, diagnose and resolve environmental problems, which are essential to business functions. Must be flexible within Alberta.Description:As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.Classification: IT Analyst IIUnion: AUPE GSSDepartment: (CORP) IT Server ComputePrimary Location: Quarry CrossingMulti-Site: Not ApplicableFTE: 1.00Posting End Date: 03-JUN-2021Employee Class: Regular Full TimeDate Available: 12-JUN-2021Hours per Shift: 7.75Length of Shift in weeks: 2Shifts per cycle: 10Shift Pattern: Days, On CallDays Off: As Per RotationMinimum Salary: $37.31Maximum Salary: $50.38Vehicle Requirement: Not ApplicableRequired Qualifications:Completion of bachelor's degree in Computer Science or Information Technology or equivalent.Additional Required Qualifications:Minimum 3 years of operational experience in supporting Citrix Xenapp/XenDesktop 6.5, 7.6 or higher or other Application Virtualization platforms. Minimum 3 years technical knowledge of system implementation following industry standards for relevant technologies. Minimum 5 years technical knowledge installing operating systems, third party software installation, upgrades and maintenance. Minimum 5 years troubleshooting software/application issues with operating systems or third party products.Preferred Qualifications:Experience in a healthcare environment. Experience with Microsoft AppV, AD and GPO. Citrix and/or Microsoft related IT certification. Experience with ControlUp monitoring or Imprivata software is desired. Experience automating the environment leveraging batch scripts, PowerShell, JavaScript or other relevant technologies. Experience in a large and complex IT environment.