IT Analyst II - Sunrise Clinical Manager/Connect Care Support Analyst - Jobs in Calgary, AB

Job Description

Your Opportunity:You are an enthusiastic professional with an interest in making a difference - a difference in an evolving Information Technology department and for the SCM & Connect Care Technical Operations Support team. Youll make a meaningful contribution in support of patient care in Calgary. Join the Patient Practice Management Team’s SCM Operations Support team in delivering quality service in a fast-paced and high-energy environment. You have a keen interest in providing optimum customer support, contributing to the success of a team highly driven to ensure optimal system performance and continuous improvement to our support model and service to our clients and peers. As the IT Analyst you will be expected to: Support Sunrise Clinical Manager Acute, Ambulatory, and SEC modules. Support Custom Apps created Tabs: Schedule Tab, Netcare Tab and EMIS Tab. Support and Monitor Interfaces (Clinibase, DI, LAB, MUSE, UCMG and AHS eScription, CBOARD). Manage Log Monitor and HL7 error message. Collaborate with other AHS Teams and Vendors to perform Hotfixes, Security Patches, Database and Vendor Maintenance. Incident, Problem and Change Management. Data Integrity Clean-Up (Client Errors, Interface Failures). Unit Move Coordination, Workstation and Printer Configurations. Client Request for Service Line. Provide input to moderately sized project teams and clinical staff for the purpose of completing projects. Advise clinical programs and IT departments on current application capabilities. Contribute recommendations for continuous improvement of SCM & Connect Care applications and support model. Work collaboratively with the SCM teams to ensure timely and effective support to our clients. 24x7 after hours On-call Rotation. Monthly rotation working night shift during SCM MaintenanceDescription:As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

• Classification: IT Analyst II
• Union: AUPE GSS
• Unit and Program: SCM Ops Support & Patient Practice Management Support
• Primary Location: QuarryPark
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 13-JUL-2022
• Employee Class: Regular Full Time
• Date Available: 29-JUL-2022
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings, Nights, Weekends, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $37.31
• Maximum Salary: $50.38
• Vehicle Requirement: Not Applicable

Required Qualifications:Completion of bachelors degree in Computer Science or Information Technology or equivalent.Additional Required Qualifications:Must have a minimum of 5 years of work experience in healthcare information technology. Diploma in information technology or related SCM & Connect Care experience. Strong analytical and technical skills. Ability to problem solve and manage incidents in a high stress, and fast paced environment. Effective communication and written skills. Strong documentation skills. Work independently and as a Team player. Excellent client support skills.Preferred Qualifications:Experience in healthcare environment strongly preferred. Knowledge of HL7 messaging, SharePoint, SQL and ITIL certified would be an asset. Connect Care technical and support experience.Quick Apply

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