IT Infrastructure Analyst - Jobs in Calgary, AB

Job Description

IT Infrastructure AnalystAt Matrix Solutions we collaborate across services, disciplines, and geographies to deliver responsive, locally connected, and scalable solutions customized to our clients’ projects and environmental challenges. Our integrated approach is supported by talented professionals and a project management model that encourages synergies, promotes service excellence, and provides cost and time savings.WHO WE AREA Canadian‑owned environmental and engineering consulting company, with employees strategically located across the country from British Columbia to Ontario.OUR MISSIONOur people fuel a solutions powerhouse, tailoring our work for clients and projects where environmental stewardship matters and where we can make a difference.OUR VISIONTo be a company where our people and clients can’t imagine working with anyone else.WHAT WE DOWe partner with clients and communities to solve challenges. It’s our job to power progress and shape a better future where our clients, people, communities, and environment thrive.Are you looking to…

• Ensure high levels of performance, availability, and security of Matrix Solutions technology systems.
• Research and implement new technologies to meet evolving business needs.
• Manage the systems throughout their lifecycle, from the initial concept and design, through the project build and deployment, up until the final decommissioning of the system.
• Be a subject matter expert for these systems, you are responsible for ensuring they are consistent with company goals, industry best practices, and regulatory requirements.
• Have autonomy and the opportunity to interact and work with a community of technical experts from other Matrix regions.
• Partner with extensive, long standing clients such as municipal governments, conservation authorities, academia, and private industry.
• Join a well-respected environmental consulting company where the majority of employees are also shareholders.

As an IT Infrastructure Analyst, you will join our Calgary, Alberta or Guelph, Ontario office as part of our IT Operations team. The successful applicant will be involved in a broad range of projects from design to implementation with responsibilities as follows:

• Provide support, migrations, optimizations, and deployments for a wide range of Microsoft Azure/Office365, SQL, Microsoft 365 technologies, Azure Virtual Machines (VM), RDS server setup, management, and maintenance.
• Recommend, implement, and maintain secure environments running in Azure using industry-accepted standards (MFA, Azure Firewall, Intune, etc.).
• Perform analysis, diagnosis, and resolution of complex system problems, and recommend and implement corrective solutions, including offsite repair as needed.
• Develop and maintain an understanding of the business processes that rely on the supported technology systems and their associated service level agreements.
• Support both on-site and off-site design, installation, configuration, testing, maintenance, monitoring, reporting, and troubleshooting for technology systems and their related technologies in order to deliver the required service levels.
• Ensure the resolution of all tickets are captured by taking ownership of the request and interfacing with other team members, departments, and third parties, as needed, to see the ticket through to completion.
• Continue to improve the knowledge base.
• Accountable for the integrity and availability of the business data stored in IS Systems.
• Assist with identifying and improving process deficiencies and departmental improvements.
• Represent the team at various cross functional meetings and/or projects; promote existing and new programs and/or policies.
• May be required to travel to Matrix Solutions remote offices and occasional evening and weekend work to meet deadlines or perform special projects.
• Perform other operational duties as required.

What We Are Looking For

• Bachelor’s degree or technical diploma from an accredited institution in Computer Science, Information Technology (IT) or related field.
• 5+ years of IT systems administration experience.
• In-depth hands-on experience with Microsoft Enterprise solutions including on-premise and cloud hosted server environments, and Office 365 administration.
• Proficient in IT infrastructure including storage, server, networking, virtualization, Azure cloud and cyber security.
• Support and maintain MS Teams, Office 365, Azure AD and Microsoft Exchange Online.
• Working knowledge of wired and wireless networking/SAN solutions, local and remote backup technologies and VOIP services.
• Knowledge of infrastructure automation and best practices with PowerShell and Bash is an asset.
• Familiarity with other cloud solutions such as AWS is an asset.
• Experience supporting business applications such as ERP and HRIS systems.
• Ability to work well in a team atmosphere.
• Good understanding of ITIL best practices.
• Excellent communication skills (verbal and written).

Why Choose MatrixAt Matrix you will be part of an amazing community of collaborative people who live our values and bring industry-leading technical expertise to their work every day. We offer a comprehensive compensation package, which includes RRSP matching, vacation + flex time, profit sharing, and opportunities to become a shareholder. We are also committed to flexible work hours and schedules, team-based work, and cross-training opportunities.Click the Apply button.Are you the one were looking for Please apply to us directly. As a note, we are not accepting third party agency applicants at this time.Matrix is committed to providing a safe and productive work environment and to promoting the health, safety and well-being of our employees. In keeping with our Health & Safety Policy, individuals in safety sensitive positions are subject to pre-employment, pre-access (and in some client cases, random) alcohol & drug testing as well as drivers abstract reviews.Applicants must have legal authorization to work in Canada with no restrictions.We welcome and promote diversity and inclusion in our workplace and encourage applications from all qualified individuals. Matrix provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources directly.Please follow us on LinkedIn (Matrix Solutions Inc) for ongoing updates about our people and business.For more information about Matrix Solutions, please visit our website at www.matrix-solutions.com and don’t forget to our bookmark our careers page.While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Job Types: Full-time, PermanentSchedule:

• Monday to Friday

Work remotely:

• Temporarily due to COVID-19

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