IT Infrastructure Analyst - Jobs in Calgary, AB

Job Description

Status: Regular full-time (1.0 FTE)Reporting To: IT ManagerDate Available: NegotiableHours of Work: 7.75 hours per day, 38.75 hours per weekProgram: IMITClassification: Program Specialist Level IISalary: $31.13-40.99 per hourClosing Date: April 25, 2021About UsMosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you!Position SummaryThe IT Infrastructure Analyst reports to the IT Manager and is integral to the operations and efficiencies of the MPCN. This role is responsible for providing technical and network problem resolution to end-users on the different MPCN locations and other remote clinics. The technical support provided include, but is not limited to, resolving username and password problems, uninstalling/reinstalling software applications, verifying proper hardware and software set up, virus removal, assisting with desktop applications, troubleshooting email and network issues, troubleshooting remote access as well as mobile devices. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. The IT Infrastructure Analyst will provide systematic reporting to upper management to make sure the portfolio is operating at its highest efficiency level.ResponsibilitiesSystems Administration

• Manage and administrate all systems including software on prem and cloud based.
• Assist in the planning, design, development, and deployment of new infrastructure, applications and enhancements to existing applications
• Conduct research on hardware and software products to justify recommendations
• Create and maintain documentation releted to system configuration, network, mapping and processes
• Recommend and execute modifications to infrastructure environment in order to improve efficiency, reliability, and performance
• Design and implement disaster recovery plan for systems, databases, networks, servers, and software applications and IMIT services.
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts
• Administer and maintain end user accounts, permissions, and access rights.
• Assure compliance to required standards, procedures, guidelines and processes.
• Provide technical expertise in the areas of capacity and performance management, server administration and hosting, virtual server technologies, enterprise storage area networks and backups.
• Determine the required course of action to improve performance and escalates when appropriate.
• Analyze audit trails to detect systematic security violations.
• Make recommendations to improve security and participates in investigations as needed.
• Ensure adherence to security requirements.
• Provide recommendations for tasks automation.
• Monitor all IMIT systems to make sure they operate at high efficiency.
• Provide technical guidance, coaching/mentoring to team members.
• Monitor production, outputs, and services to ensure that SLAs, and other quality metrics, are being met

Infrastructure Design

• Work closely with project managers and create project plans for any IMIT related projects.
• Works with project teams to understand business needs and
• Review existing IT systems and internal processes; collect and analyze data to identify areas for improvement within IT infrastructure.
• Design and integrate systems and infrastructure to improve workflows and technology.

Projects

• Coordinate and works on multiple cross-functional base work initiatives and projects
• Ensure documentation is developed and maintained.
• Conduct testing to ensure requirements are met

Support

• Coordinate service delivery of help desk staff
• Provide tier 3 support for infrastructure requests and issues
• Provide technical support via telephone and email for internal end users
• Document internal processes and end user support materials
• Provide advice and technical training for staff and help desk staff
• Recommend and develop solutions for improvement of help desk procedures
• Participate in a 24/7 IT on-call rotation several times a year

Other responsibilities as required.Qualifications & RequirementsEducation & Licenses

• Bachelor’s or associate degree in computer science or post-secondary education in a computer related discipline.
• Alternatively, an appropriate combination of education and experience may be considered.
• MCITP, MCSE, MCSA, A+, Network+, MCP, CCNA and other industry certifications are desirable

Experience

• Experience in infrastructure architecture, data centers, servers, and networks
• Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications
• At least (2) years of experience on a similar role
• At least (2) years of experience in a client-facing, technical support/consulting role.
• Healthcare experience is an asset

Knowledge, Skills & Abilities

• Exceptional customer service skills
• Excellent interpersonal skills
• Strong organizational skills
• Excellent communication skills, verbal & written
• Strong analytical and problem-solving skills.
• Explain problems and solutions clearly to non-technical users in a professional and courteous manner
• Server Systems (Windows Server 2012/2016/2019, Active Directory, Microsoft Exchange, Office 365, Azure, Terminal Servers, Hyper-V, Backup, SQL).
• Networking knowledge including switches, routers, firewalls, wireless and VPN.
• Phone and VoIP systems
• Security access systems
• Excellent systems troubleshooting skills
• Ability to work well in a team environment and independently
• Ability to work well under pressure, multi-task and work well with others
• Ability to lift equipment weighing up to 50 pounds

Why Mosaic PCNWe provide a competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Care Spending Account (HCSA) / Taxable Spending Account (TSA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more!Conditions of EmploymentSuccessful applicants must provide proof of qualifications and a current police information check (PIC) including vulnerable search at the applicant’s expense. The results of the PIC may alter or revoke any offer made by Mosaic PCN.We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.This position is part of the bargaining unit covered by a collective agreement with Health Sciences Association of Alberta (HSAA).