Junior Product Support Specialist - Jobs in Calgary, AB

Job Description

• Join one of Canada’s top five best places to work!
• Receive a highly competitive salary of $50-65k (negotiable based on experience)!
• Enjoy a collaborative team environment with flexible hours and remote work!

Please address your cover letter to the hiring team at Habanero, and make sure to share why: (1) you think Habanero would be a great place to work, and (2) what you care about the most as a Support Specialist.-About HabaneroHabanero is a Canadian consulting company with offices in Calgary, Toronto, and Vancouver. We are passionate about helping people and organizations thrive. We believe that we can help to humanize the world of work through the creation of modern workplaces and the cultural, communication, collaboration, and content experiences that power them. Habanero is an organization where people who are creative, hard-working, friendly, honest, and open come together to do great work. We only hire people we can count on, so you can be certain that you are joining a team of happy and competent team members. Our solutions are globally recognized, and we have consecutively ranked as one of Canadas top ten best places to work for the last 12 years.We are looking to add a new Junior Product Support Specialist to our already awesome team! As an organization, Habanero is passionate about creating exceptional experiences for our clients and their employees, and we believe that the best solutions begin and end with people. This is where you come in. In this role, you’ll be

• Part of an inclusive and diverse team of Habs, passionate about helping people and organizations thrive
• An essential part of our GO Intranet product team, working with our existing product support team, quality assurance specialists, developers, designers, the product designer and the product manager
• Engaging with clients and responding to issues as they arise, providing the initial assessment of an issue, and either resolving the issue or directing the request to a relevant team member who will help
• Maintaining a high level of product support desk quality through timely responses and detailed ticket tracking
• Working with the team to support other activities as required (examples include regression testing, documenting test cases and acceptance criteria, validating analytics metrics, maintaining the customer resource portal)
• Providing excellent customer services and helping clients get the most from their investment in Habanero technology

You’re right for this role if you…If you can juggle various priorities without getting overwhelmed. Have excellent communication skills and enjoy learning new technologies in a fast-paced environment. Your peers and clients describe you as detail-oriented (almost fanatical), adaptive, and collaborative.We are not looking for specific hard skills as requirements. It’s okay if you don’t have perfect experience in all the role description or technology listed below; if you can learn quickly and work well with others to solve challenges just in time, we’d like to hear from you!Support for skill development will be given, however, background or foundation in the following will be considered valuable assets:

• Have exposure to working in a support or service desk role
• Have a friendly and easy-going nature
• Are enthusiastic, analytical and detail-orientated with a strong technical understanding of web and software technologies
• Are interested in working in an autonomous, high-performing and non-hierarchical workplace

Bonus points if you…

• 2+ years experience in providing customer support or quality assurance
• Exposure to testing and quality assurance techniques
• Experience with SharePoint, Microsoft 365 and/or Sitecore
• Experience with Google Analytics
• Familiarity with the type of work we do

Our compensation package includes:

• A technology allowance,
• A wellness allowance,
• Flexibility to work from home and the office, at times that work best for you and your team
• Health and dental coverage, a health spending account
• RRSP matching
• All employees start at three weeks vacation
• We also enjoy smaller perks like free snacks and drinks, a catered Thursday lunch where you can reconnect with your team. There are also training and development opportunities for those who wish to continue evolving their skills.

If we reach out, please expect a thorough interview process including some meet and greets with Habs, a 2-hour core competency interview (it can be a little intense), and reference checks with past employers or other contacts (that you will need to help set up).While we’d love to meet everyone who applies, we just don’t have the capacity to do that, so only those who are short-listed will be contacted.At Habanero, we celebrate diversity and inclusivity, and are committed to creating and supporting equal employment opportunities regardless of race, ancestry, ethnic origin, religion, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. Accommodations are available upon request for candidates taking part in all steps of our hiring process.Thanks for taking the time to apply!-Quick Apply

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