Member Services Coordinator - Jobs in Calgary, Alberta, T2N 1V5

Job Description

Member Services Coordinator (2 Full-Time Positions)Transform Lives Through Elite Healthcare Leadership | $18/hr Starting - Up to $80K/yr Potential for A-PlayersAbout the Impact:This is NOT your typical receptionist role. As a Member Services Coordinator at MYo Lab, you #39;ll be a crucial part of our members #39; healthcare journey, directly influencing their path to optimal wellness. With over 4,500 members served and 575+ 5-star Google reviews, we #39;re seeking passionate A-Players ready to revolutionize healthcare delivery.Your Mission:Drive exceptional health outcomes by ensuring members complete their recommended care programs efficiently and effectively. You #39;ll be instrumental in:

• Transforming lives through strategic care plan implementation
• Building lasting relationships with members facing health challenges
• Mastering advanced healthcare business systems
• Developing ethical sales strategies that serve our members #39; best interests
• Contributing to practice sustainability while optimizing health outcomes

This role is for you if:

• You #39;re passionate about healthcare and improving quality of life through movement
• You see yourself as a healthcare leader, not just a team member
• You #39;re ready to be coached to excellence and held to high standards
• You thrive in a metrics-driven environment where your impact is measured
• You #39;re committed to mastering both the art and science of healthcare delivery

We #39;re Seeking Two Distinct A-Players:Check-In Experience Leader

• You thrive on creating memorable first impressions
• Your natural charisma and warmth make members feel instantly at ease
• You #39;re energized by face-to-face interactions and phone conversations
• You have an innate ability to transform anxious patients into confident members

Check-Out Experience Leader

• You #39;re passionate about data-driven decision making
• You excel at having meaningful conversations about health investments
• You find fulfillment in helping members stay committed to their wellness journey
• You combine empathy with accountability to ensure optimal health outcomes

A-Player Qualities We #39;re Looking For:

• Proven track record of taking initiative and exceeding expectations
• Consistent high performer with documented achievements
• Intrinsically motivated to serve others
• Demonstrated empathy in handling sensitive situations
• Exceptional work ethic with a growth mindset
• Natural leader who remains humble and coachable
• Strategic thinker who can optimize processes
• Masterful at building genuine relationships

Hoursamp; Availability:We operate:

• Sundays: 8:15 AM - 6:00 PM
• Mondays: 8:15 AM - 6:30 PMamp; 1:00 PM - 8:30 PM
• Tuesdays/Wednesdays/Thursdays: 8:15 AM - 8:30 PM
• Fridays: 8:15 AM - 4:30 PM

Both positions are full-time (40 hours/week). Please specify your preferred schedule in your application. Final schedules will be determined after the first interview stage.Growthamp; Development:

• Starting wage of $18/hr with clear pathway to significant earnings
• A-Players can earn up to $80K annually through performance-based increases
• Intensive training in healthcare business systems and sales strategies
• Regular coaching sessions focused on professional development
• Opportunity to directly impact clinic growth and member outcomes

Compensationamp; Benefits:

• Competitive base salary starting at $18/hr with performance-based increases
• Comprehensive Health Spending Account after 90 days
• Performance bonuses based on achieving team and individual metrics
• Professional development opportunities
• Wellness program access
• On-site gym privileges
• Paid time off
• Team events and celebrations

Valuable Final Product:Your success will be measured by your ability to ensure members complete their Practitioner #39;s recommended care program efficiently and on time, resulting in:

• Optimal health outcomes for our members
• Enhanced practice sustainability
• Increased member satisfaction and referrals
• Improved community health metrics

Interview Process:

• Initial application screening (paste this url into your browser to complete: https://forms.office.com/r/79eeSigpKR)
• Reference check (top 2 references required- must be in management position from a prior position you held within last 3 years)
• Virtual interview with Office Manager
• Skills and personality assessment
• In-person interview with Management Team
• Working interview to demonstrate your natural abilities
• Offer extension

To Apply:

• Submit your application including:
• Your resume highlighting specific achievements and metrics
  • A compelling cover letter addressing:
  • How you embody each A-Player quality listed above
  • Your preferred schedule availability
  • Your earliest possible start date
  • Which role (Check-In Experience Leader or Check-Out Experience Leader) you #39;re best suited for and why
• Complete initial application screening (paste this url into your browser to complete: https://forms.office.com/r/79eeSigpKR)

Watch our brief intro to MYo: https://www.youtube.com/watchv=oqAQGGn07Ukamp; our careers video: https://www.youtube.com/watchv=cm7QC-re3ag amp;t=67sNote: Applications missing any requested information will not be considered. Only candidates selected for interviews will be contacted. No phone calls, please.Location: 227 10 St NW, Suite 300, Calgary, AlbertaJoin us in revolutionizing healthcare delivery and creating extraordinary member experiences that transform lives.About MYo Lab Healthamp; Wellness:MYo Lab isn #39;t just another health clinic – we #39;re Calgary #39;s premier multidisciplinary healthcare destination. Located in a modern 5,300 sq ft facility in the heart of Calgary, we #39;ve spent the last 6+ years revolutionizing how healthcare is delivered.Our Services:- Chiropractic Care- Physiotherapy- Massage Therapy- Specialized Treatments: • Shockwave Therapy • Low-Level Laser Therapy • Custom Orthotics • Acupunctureamp; Dry Needling • Concussion ManagementOur Approach: We believe in comprehensive care that treats the whole person, not just symptoms. Our multidisciplinary team works together to create personalized treatment plans that deliver real results. Whether it #39;s pain management, performance enhancement, or preventive care, we #39;re committed to helping our members achieve their health goals.