Night Auditor - Jobs in Calgary, AB

Job Description

Hilton Garden Inn & Homewood Suites – Calgary Downtown THE OPPORTUNITY: Night Auditor, Full-timeReports to the Front Office Lead / Guest Services ManagerTHE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.With 77 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.THE HOTEL:Dual branded in the East Village of Calgary’s Downtown, our 198 room Hilton Garden Inn and 122 suite Homewood Suites, with 4,000 sq. ft. of naturally lit meeting space, restaurant, lounge, and indoor pool are adjacent to Calgary’s award winning Central Public Library, and one block Studio Bell. Conveniently located just one block from City Hall train station.THE ROLE: Night Auditors contribute to the overall success of the hotel by reconciling all daily transactions. Along with the accounting functions of the role, the Night Auditor also provides guest services to guests during the overnight hours, handling and helping to resolving issues as they arise.THE BENEFITS:As a full-time role, this role is eligible for employer-paid extended health care after 6 months, free staff meals, discounted room rates through the Go Hilton travel program, and participation in the employee referral program.KEY ACTIVITIES: The duties and responsibilities for the Night Auditor include, but are not limited to the following:

• Consistently provide exceptional customer service by exceeding guests’ expectations.
• Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
• Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
• Count inventories and audit against daily sales.
• Run computer through nightly processing sequence to reset for next days use in balancing for applicable functions.
• Audit all income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
• Take ownership of all guest complaints and rectify the complaint quickly and efficiently;
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous front office experience preferred, or combination of customer service and accounting experience
• Proficient with Microsoft Word, Excel, network systems
• Strong data entry, analytical and communications skills
• Ability to recognize and correct guest service issues in a courteous and professional manner
• Natural tendency towards organization and attention to detail

• · Completion of High School, GED or equivalent required. Diploma or degree from a recognized hospitality of accounting program an asset
• · ProServe and equivalent of Alberta Class 5 driver’s license or higher required

• Flexibility to keep a work schedule that meets the fluctuating business levels of a hotel (weekends and holidays overnight).

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.Job Types: Full-time, PermanentSalary: From $20.02 per hourBenefits:

• Discounted or free food
• Extended health care
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Front desk: 1 year (preferred)

Licence/Certification:

• ProServe (preferred)

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