Operations Assistant, Fitness Centre, Active Living - Jobs in Calgary, AB

Job Description

Position OverviewThe Fitness Centre in the Faculty of Kinesiology is currently seeking a Recurring Part-time Operations Assistant.The University of Calgarys Active Living department is one of the largest and most diverse recreation departments based on a North American campus. Active Living has a team of 40 full time and up to 600 part time staff. On an annual basis our staff handle 47,000 registrations in over 75 recreational and sporting activities, and provide facility access to over a million users to our facilities: North Americas largest Outdoor Centre with climbing and bouldering walls, a gymnastics centre, an Olympic sized pool, a fitness centre with 200 m track, Canadas largest university racquet centre, five gymnasiums and access to the Olympic Oval. The Outdoor Centre also provides its students and community over 16,000 outdoor equipment rental orders each year. Active Livings mission is to enrich lives by providing quality programming and educational experiences which promote and encourage lifelong active living for all.The Health and Wellness unit offers a wide range of programs and services to support individuals in the attainment of an improved quality of life and optimal health. Programs and facilities in this area include fitness centres, group fitness, adapted and rehabilitative programming, and personal and group training. Facilities and programming are available to students, faculty and staff, and the general public. The area is led by a team of health professionals that include Certified Exercise Physiologists and Kinesiologists.This position reports to the Manager, Fitness Centre, Active Living and has accountabilities to the Coordinator, Fitness Centre. Hours will be based on operational need, determined by the Coordinator and Manager. The incumbent must have the flexibility to work mornings, afternoons, evenings and weekends. Peak periods run September-November and January-March.Please note that this position will require moderate physical demands related to the organization, cleaning, tidying and maintenance of the centre and its equipment.This position is responsible for assisting in coordination of the day-to-day operations in the Fitness Centre and associated fitness areas through interactions with both hourly staff and customers. This position is expected to set a high standard of performance for junior staff in the areas of front-line customer service, maintenance and upkeep of equipment, day-to-day operations, and above all else, the security of the Fitness Centre and safety of its clientele. The Operations Assistant will be required to delegate operational tasks to junior staff, ensuring standards and procedures are followed, bringing forth concerns or issues to the Coordinator or Manager where appropriate. Other roles for this position can include but are not limited to: assisting with hiring, training, and performance monitoring of hourly staff; assisting with creation and maintenance of the staff schedule; ordering and restocking supplies; operational communications with staff and clients. Success in this position relies heavily on communication with all stakeholders as well as the ability to multitask and work in a busy, front-line customer service environment.Position DescriptionSummary of Key Responsibilities (job functions include but are not limited to):Operational:Assists in the coordination of all operations within the Fitness Centre and associated fitness areas (High Performance Studio; Gold Fitness Alcove)Suggests and discusses improvements in operations where necessary with the Coordinator/ManagerActs as a leader, mentor and role model to part-time and junior staff; monitoring and discussing performance of staff with Coordinator and/or Manager where appropriateAssists in the training of part-time and junior staff and assist the Coordinator in developing staff protocolsParticipates in quarterly staff meetings, assisting the Coordinator in the creation of a relevant agendaDelegates and ensure a continuous presence on the main gym floor, track level and front desk of all staff on shiftEnsures the Fitness Centre maintains a professional, inclusive, and welcoming atmosphereProvides continual updates on Fitness Centre operations to the Coordinator, Fitness Centre and Manager, Health and Wellness where appropriateEnsures track closures are properly completedEnsures the Fitness Centre opens and closes as per scheduled operation hoursEnsures accurate record keeping for the sake of risk management (cleaning and maintenance records, etc.)Tracks supply levels, orders and receives necessary supplies through the Universitys eProcurement program, following Supply Chain Management policiesClient Services and Front Line Customer Service:Provides and models excellence in customer careProvides an initial point of contact to all Fitness Centre clients, instructors, trainers and other stakeholders and to greet all clientele with a friendly verbal greeting, eye contact and a smileResponds to patron questions and concerns in a friendly and professional mannerObtains detailed and current knowledge on all Fitness Centre and Active Living services and programs, promoting and providing information to customers and clientsProcesses program registrations, memberships and day passes on the University computerized systemsAccurately assesses fees, processes payments, authorizes credit card payments, and balances daily depositsEnsures security of sensitive client informationKnows and follows all Payment Card Industry (PCI) compliance standardsActs as the front-line authority who deals with customer complaints or exceptions to policies and procedures, escalating where necessaryOrients patrons on equipment unfamiliar to themProvides spotting services to patronsApproaches and diplomatically suggests corrections on any improper or dangerous techniques being used on the floor or equipment by patronsAssists with communications of Fitness Centre updates, events and closures to all stakeholdersMaintains the display and supplies of marketing materials for the Fitness Centre front desk, and ensuring the area is neat and professional in appearanceResponsible for new member orientations, including scheduling bookings and training staff on how to conduct proper orientationsControls access at the front gates, ensuring all members entering the facility have a valid membership, pass or wristbandEnsures that all alternate doors and exits are secured at all timesContinually monitors the elevator/cycle centre entrance, ensuring only patrons with mobility issues are using the elevator entrance; enforcing access control when necessaryControls access to the various studios and alternate training areasFacility and Equipment Maintenance:Leads the cleaning and tidying of the Fitness Centre and other associated fitness facilities and ensures the completion of all maintenance and cleaning checklistsEnsures accountability in all cleaning and maintenance activities within the Fitness Centre and associated fitness facilities, escalating with the Coordinator and/or Manager where appropriatePerforms daily inspections on recently cleaned and maintained equipment and ensuring duties are being properly completed; following up with staff, educating on proper cleaning and maintenance procedures, and escalating with the Coordinator and/or Manager where appropriateAssists the Coordinator in the continual update of cleaning and maintenance checklistsDiagnoses and attempts light repairs of malfunctioning equipment where skill set and abilities allow; orders service from a University approved fitness repair company when necessaryProvides continual updates on equipment issues to the Coordinator and to staffCompletes thorough monthly safety checks; ensuring deficiencies are dealt with in a timely manner; overseeing repairs through to the endFacility Safety and Security:Initiates proper emergency and incident proceduresProperly documents all emergencies and incidents in accordance with University policy and informs/escalates to the Coordinator or Manager as appropriateKnows all policies of the Fitness Centre and politely and assertively enforces where necessaryCompletes daily checks of the First Aid kit, ensuring supplies are maintained and restocked where necessaryPuts safety and security considerations above all othersQualifications / Requirements:Completion of at least 3 years of a post-secondary degree in a related field (Kinesiology, Sport or Recreation Management preferred)Current CPR-Level C/Standard First Aid/Automatic External Defibrillator CertificationsA minimum of two years of professional experience working in a recreation department is requiredA minimum of two years of professional experience working in a front line customer service position is requiredDemonstrated professional experience in a leadership roleDemonstrated experience handling cash and payment transactionsDemonstrated professional experience as a key holderMust be available to work morning, afternoon, evening shifts on both weekdays and weekendsStrong communication, organizational and personal effectiveness skillsWorking knowledge of computer software applications including Microsoft Excel, PowerPoint and SharePointWorking knowledge of using tools to conduct maintenance and repairsExperience in fitness equipment maintenance and repairs an assetWorking knowledge of PeopleSoft and related University systems an assetComprehensive knowledge of services and programs offered throughout Active Living an assetExperience with various social media outlets such as Twitter, Instagram and Facebook an assetApplication Deadline: August 05, 2022We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.Additional InformationThis position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 1.To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information visit Careers in the Faculty of Kinesiology.The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.About the University of CalgaryThe University of Calgary is Canadas leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nations most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canadas top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.Quick Apply

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