Order Management Specialist - Jobs in Calgary, AB

Job Description

Order Management Specialist (OMS)At Cask (https://www.instagram.com/caskcanning/hl=en), the OMS on our Can Team is responsible for driving customer success and growth through phone and email-based sales and order processing. Cask sells cans to both large and emerging customers all over the world, and is looking for great people who love to contribute to the success of the companies we work with!Our customers rely heavily on us to ensure the lifeblood of their business can be packaged into cans by ensuring their orders are processed and delivered when needed. Our OMS team supports entrepreneurs all over the world from all different walks of life.What Were Looking For1) Must be service oriented and understand everyone is your customer.2) A drive to serve entrepreneurs as they grow their business, solve problems and support other team members.3) Detail-oriented with strong project management skills.4) Enjoys working with clients via telephone, text or email.5) Nice to have: order desk, procurement inventory management experience and/orinside sales.Responsibilities40% - Build Relationships and Support Customer SuccessBuild sustainable relationships of trust through open and interactive discussionsGo the extra mile to engage customersCreate memorable moments for the customer where theyre left feeling Cask is making things simple and has their back.40% - Order ProcessingTake ownership of customer issues and see problems through to resolution - involve internal resources as necessaryFollow communication procedures, guidelines, policies and document accordinglyInput orders with 100% accuracy – strong attention to detail is requiredProvide timely and detailed feedback to customers; provide accurate, valid and comprehensive information by using the right methods/toolsEnsure individual and team KPIs are being achieved.20% - Make Things Better Than You Found Them - Knowledge Management and InnovationDocument knowledge in the form of knowledge base notes and articlesRecommend procedure modifications or improvements as neededPreserve and grow your knowledge of our industry, products, and services.About You:You love going the extra mileYoure an exceptional communicator and prefer proactive communication to ensure the best level of serviceYou love to ensure accuracy and have impeccable attention to detail skillsYoure perceptive and able to adjust your approach for different personalitiesGreat problem-solving skillsAbility to multi-task, prioritize, and control time effectivelyBenefits and PerksYoull receive a salary of $55,000-$65,000 depending on experienceYoull be eligible for our 20% annual bonus for outstanding performanceYoull receive 3 weeks of paid vacationYoull receive full health and dental benefitsYoull be enrolled in our pension matching programCask invented Micro-Canning! Weve been inspiring other businesses to grow and make their mark in the industry since our first Micro-Canning machine in 1999. To date, we have installed 1300+ canning systems in over 60 countries around the world!Quick Apply

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