Parking Compliance Team Lead - Jobs in Calgary, AB

Job Description

Job Title: Parking Compliance Team LeadRequisition #: 997123Job Type: Permanent Full TimeLocation: MRU Main Campus - Calgary, AB T3E 6K6 CAAbout MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuutina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.About the Department of Business and Retail ServicesMount Royal University’s Business and Retail Services compliments the student and employee experience by providing a wide range of offerings to the University community including access to the Bookstore, Document Services, Parking and Transportation Services, Events and Conference Services, and Hospitality Services (Retail Food Service, Catering, Beverage and Snack Vending, and ATM banking).About the RoleReporting to the Manager of Parking & Transportation Services (PTS), the Parking Compliance Team Lead is responsible for monitoring all parking lots at Mount Royal University (MRU) to ensure compliance as defined within MRU’s Parking and Traffic Bylaws. This position provides guidance to casual and part-time staff, and provides recommendations to the PTS Manager to ensure parking lot signage is relevant, up-to-date, and easily observed by parkers. In addition, the Parking Compliance Team Lead is responsible for reporting hazards and maintenance concerns to the PTS Manager. This position administers parking violations, answers questions related to parking lot issues, and helps parkers find appropriate parking where applicable. The incumbent is also responsible for monitoring the parking appeals email address and compiling appeal forms for the PTS Manager for decision making purposes. This position is a full-time role working 35 hours per week.ResponsibilitiesLot Patrols and Parking Enforcement

• Gathers and analyzes operating data; develops reports of parking and transportation metrics as directed and makes recommendations on how to better serve the campus community in by using parking technologies;
• Mobile and foot patrol of parking lots and structures to identify issues and incidences of payment non-compliance;
• Ensuring parking enforcement hardware and software is in good repair and working order;
• Parking subject matter expert to train and assist casual employees;
• Updating internal process on a regular basis to meet demand; and
• Report any unsafe lot conditions, maintenance requirements, equipment issues, and signage deficiencies to the PTS Manager.

Staff Supervision

• Monitoring staff to ensure functional duties are carried out as determined by the PTS Manager;
• Approve employee timesheets prior to sending to the PTS Manager for final approval;
• Make recommendations related to staffing requirements to ensure all parking lots are monitored on a consistent basis.

Customer Service

• Supporting on-campus events, including evenings and weekends, as it relates to transportation demand;
• Parking desk coverage;
• Monitoring the parking appeals email address to ensure timely feedback is provided to customers;
• Being an MRU parking ambassador on campus to students, staff, and visitors; and
• Provide feedback to the PTS Manager, PTS Customer Service Team Lead, and the PTS Technical Coordinator on lot occupancies, customer service complaints, and parking equipment malfunctions.

Qualifications

• Ability to work to work in a fast-paced environment in adverse weather conditions;
• Demonstrable experience working in a customer service role;
• High-level attention to detail and ability to work with Microsoft Office;
• Experience supervising staff;
• Exceptional communication skills;
• Completion of a minimum of one-year of post-secondary education. A combination of education and experience may be considered; and
• 12 - 18 months of relatable experience.

What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.Position Class: SAD07 Administrative Support VIISalary: $54,473.00 – 68,932Closing Date: Open until suitable candidate is found.A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.Quick Apply

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