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Product Support Specialist - Jobs in Calgary, AB

Quorum Information Technologies Inc
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Location – Remote (Canada)Reports to – Manager, L1 Product SupportQuorum is currently looking for a Product Support Specialist to join our growing team.This is primarily a phone support role for our XSellerator dealership management system (DMS). As a Product Support Specialist, you are committed to achieving the highest standards of customer satisfaction through your outstanding, positive and enthusiastic attitude. You will be responsible to directly interact with Quorum clients in a professional manner in order to satisfy their requirements.THE COMPANYQuorum focuses on developing innovative and integrated software tools and applications for our dealership customers. We couldn’t do it without key team members that are as enthusiastic about the technology as they are about providing exceptional service to our dealerships and end customers. Learn more about Quorum here: https://quoruminfotech.com/Responsibilities:

  • Supplying complete, timely and accurate responses to customer support requests received through our omni channel platform – phone, email, and online portal
  • Strong analytical and problem-solving skills with steady attention to detail
  • Following-up with inquiries until fully resolved to the customer’s satisfaction
  • Attentive, timely and accurate resolution to customer concerns via phone, email or web
  • In depth understanding of XSellerator features and functions to confidently support dealership partners
  • Instructing dealership staff on the operation and functionality of XSellerator for their business operations
  • Other duties as assigned.
Qualifications and Requirements:
  • 2+ years in a Customer or Product Support role
  • Experience in Parts and Service
  • Business Certificate and/or Diploma or an equivalent combination of education and experience
  • Adept Microsoft Office Suite of products
  • Professional communication skills both written and verbal
  • Automotive Dealership experience would be considered an asset
  • Quick learner. Maintains excellent working relationships with internal and external customers
  • Ability to multi-task and work independently in a fast-paced environment
  • Information Technology skills with an aptitude for learning computer software would be an asset
  • Rotating shift work. Hours of operation: Monday to Friday, (7:00am – 8:00pm) EST and occasional Saturday shifts (9:00am – 5:00pm) EST
ABOUT QUORUMQuorum Information Technologies Inc. offers integrated, innovative and robust Software Technology Solutions and Services to Traditional and Electric Vehicle Dealerships and Original Equipment Manufacturers (OEM) across North America.Implemented on their own, Quorum’s solutions and services allow dealership customers to drive greater results at less cost than using the competition. When integrated with other Quorum solutions the Quorum product suite delivers escalating synergy and expanding value to its dealership customers.Quorum’s Family of BrandsDealerMine CRM, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.Autovance, Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize efficiency and CSI through our F&I menu solution.XSelleratorTM, a Dealership Management System (DMS) that automates, integrates and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.Quorum Information Technologies Inc. is traded on the Toronto Venture Exchange (TSX-V) under the symbol QIS. For additional information please go to www.QuorumInfoTech.com.Quorum is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.INDHPQuick Apply
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