Quality Control Specialist - Jobs in Calgary, AB

Job Description

QUALITY CONTROL SPECIALISTROUTEIQUECompany culture is at our coreRouteique is not a software company. Our business involves unraveling complexity, ironing out wrinkles, and finding better ways—which means our commitment is always considerably deeper than pixels on a screen, and far wider than just the supply chain.We are a close-knit team of innovators with nerd-like enthusiasm, and veteran-like experience. We are supply chain experts armed with the mother of all digital platforms. And we are hell bent on ensuring every link, in every chain, is flawlessly efficient and seamless.Indeed it’s our velvet integration of high touch and high tech—and our insistence on being partners, not vendors—that allow us to bring so much value to the table.We strive to work passionately, improve daily, speak truthfully, invest wisely, watch carefully, iterate/innovate relentlessly and grow frequently. These are our values, they keep us accountable and drive us to our success. Success is not only growing the business but growing people.What’s cool about RouteiqueAt Routeique we know a supply chain can never be completely owned. The variables of logistics, warehousing, shipping and fulfillment are infinite, and not easily wrangled or second guessed—especially in a world wracked with the uncertainty of alarmingly frequent environmental, political and medical crises. That’s why, every day, we provide our clients with the next best things: insight, foresight, and oversight.We give clients penetrating x-ray vision that tracks and traces every step of their networks, virtually, in real time—empowering them to stay ahead of problems, leapfrog legacy logjams, and capitalize on previously unseen opportunities... with crystal-clear transparency.General Job DescriptionThe Quality Control Specialist provides exceptional customer support through ensuring the accuracy of inventory movement and warehousing. They are responsible for maintaining accuracy and quality of inventory across the warehouse and alignment of all order processing processes and inventory control procedures by way of investigating discrepancies, conducting audits and driving system and process changes.Duties & Responsibilities:

• Create efficient and accurate inventory management procedures and maintain accurate records of all inventories.
• Develop a quality control verification process in such a way that creates as little of a disruption to the front-end workflow.
• Monitor orders and identify mistakes, damaged, spoiled, or mispackaged goods to reduce expenses, loss in efficiency, and improve customer service.
• Responsible for red flagging items or entire orders that need to be returned to the pickers to be repacked and packaged again before loading and delivery.
• Train Warehouse Associates on how to verify the contents and packaging of a shipment.
• Improves the overall efficiency of fulfillment at every stage of the fulfillment process.
• Verify the accuracy of orders against invoices.
• Reduce the overall number of returns without disrupting warehouse efficiency.
• Account for all defective or damaged products and follow appropriate corrective actions.
• Minimize replenishments by proactively monitoring stock levels.
• Set up warehouse locations, rack labels to ensure all inventory can be traced in system.
• Efficiently utilize pick locations and warehouse space by consolidating inventory.
• Aging inventory – monitor and report devise ways to destroy obsolete inventory.
• Analyze inventory records, historical data, velocity and movement reports.
• Interprets results of inventory discrepancies and conduct root cause analysis.
• Conduct statistical analysis, prepare monthly business reviews & KPI reports.
• Work with Operations and Customer Service to understand discrepancies and issues through daily checks, audits and reconciliation of variances and completing recounts.
• Conduct process audits and take corrective actions to ensure Quality of service.
• Develop all necessary reports and documentation to facilitate accurate inventory counts including records of all audits, counts and adjustments.
• Plan, Coordinate & participate in annual physical inventory counts/audits.

Required Education/Experience

• 3+ years of previous experience within a Logistics/ 3PL/Warehouse environment
• Post-Secondary education in Logistics or Supply Chain field.
• Advanced EXCEL skills, able to run reports, pivot tables, VLOOKUP, Formulas etc.
• Ability to work independently with minimal supervision to complete scheduled tasks.
• Experience using Warehouse Management Systems | RF Scanner
• Previous experience in managing returns and claims will be an asset.
• Strong attention to detail, organization skills & problem-solving abilities
• Strong written and oral communication skills - must be able to communicate with different departments across various levels including customer.

Preferred Qualification/Skill:

• Previous experience in a similar role.
• Valid Forklift license and experience driving MHEs.
• Previous Lean, ISO and/or Six Sigma experience/certification preferred.

Culture and Values attributable to the company/role

• Sharing your knowledge with your team is fun for you, and you are happy to help other members of the team decode problems.
• Comfortable in an early-stage company and are excited at the idea of joining a team of smart, client-oriented folks.
• Self-starter and can prioritize your time to achieve goals without a lot of day-to-day oversight
• Interested in not just a job but building a company, culture, processes, and growing with us.
• A track record of committing to what you say you will do and are passionate about delivering great products for teams and clients.
• Communicates clearly, write well, speak eloquently, and are comfortable explaining complicated issues over the phone and via email to both engineers and clients.
• You get along with people and like helping people, learning new things, and are quick to solve to problems proactively.
• Comfortable talking with internal team members and/or clients on product calls.

What you’ll also get:

• Market/experience based salary
• Comprehensive health, vision and dental benefits including a Health Spending Account and Employee Assistance Programs
• Group RRSP matching program & group life insurance
• TELUS Health Virtual Care: Online Doctors, virtual help and prescriptions in Canada
• Paid vacation days + paid cultural holidays
• Educational advancement
• Events with fun prizes
• Lunch and learns

Sometimes, confidence can deter us from applying for a job but you know what A ‘perfect’ candidate doesn’t exist. Routeique is a place for everyone to grow. Whatever background you have and however you identify, please apply for this role if it’ll avoid the Case of the Mondays. We want you to be excited to show up to work everyday and we’re convinced you will, at Routeique.https://routeique.bamboohr.com/jobs/view.phpid=77Quick Apply

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