Registration & Enrollment Coordinator - Jobs in Calgary, AB

Job Description

Kids U is a growing Accredited Early Childhood Learning Institute in Calgary and Strathmore. For children aged zero to six, we offer best-in-class child care as well as preschool and kindergarten programs that build experiences and influence the development of executive functions. Guided by our Core Values of Knowledge, Innovate, Development, Service and Upliftment, our curriculum is backed by scientific research and this approach prioritizes how a child learns instead of what they learn.**Kids U has won the Gold Winner status for the Calgary Herald/Sun Readers choice awards! Best Daycare & Best Preschool 2021 !**We are currently recruiting for our Corporate office location: 11438 Braeside Dr SWEssentials duties include, but are not limited to:

• The individual in this position must be friendly and genuinely interested in the business, agenda, and needs of others. Including the company, its management, the team and the customers
• You are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers
• Works in partnership with campus leadership to schedule parent tours, information sessions, other required communication
• Must maintain our Customer Relations Management (CRM) system and keep it updated, accurate, and clean
• Partner with the system development team to streamline workflow requirements that are user friendly and reflect the needs of the business
• Answering phones and relay telephone calls and messages, book tours, explain programs, schedule follow up phone calls, order office supplies
• Communicates proactively with the campus teams and parent community in a warm, personable and friendly manner reflective of the Brand
• Schedules online enrollment assistance sessions and ensures campus staff is trained and available to answer parent questions
• Resolves and/or escalates enrollment issues in a timely manner to the Director, Operations and makes constructive suggestions for change and improvement
• Other duties may be assigned.

What You Bring:

• Must LOVE working with kids and parents!
• You’re fast paced, with a strong sense of urgency
• You thrive when you have multiple challenges on your plate
• Successful experience in Parent Communication and Parent Engagement
• You like meeting new people, you are enthusiastic, and you have excellent verbal and written communication skills
• Excellent planning and logistic skills
• Ability to work flexible days and hours (business hours are Monday-Friday 8 am - 5 pm and occasional events outside these times)
• Strong customer service skills, along with being customer tolerant
• Must be comfortable with up-selling
• Ability to manage stressful situations in a calm, discreet and respectful manner
• Prior experience with a CRM is required
• Must have ability and willingness to learn new software applications required in connection with job responsibilities

Our Offer:

• Family-like work culture, with supportive team members and management.
• Public transit accessible/ Free car parking on site
• Tuition discounts on all child-care services for staff members, including full-time and part-time care, online education, summer camps and extracurricular activities
• Vendor discounts with Braeside complex businesses such as Subway, KFC, etc.
• Benefits include vision, dental, and paramedical service
• Employee Family Assistance Program (EFAP)

Kids U is following all Alberta Health Protocols to ensure the health and safety of our children and employees.We thank all applicants for their interest. Please note that only those applicants for further consideration will be contacted.Kids U is an equal opportunity workplace, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. We believe that a strong focus and commitment to diversity and inclusion enables us to truly make early childhood education an enabler for wide-reaching change. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.Quick Apply

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