Resident Manager - Jobs in Calgary, AB

Job Description

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more!We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!Responsibilities:Ensure the health, comfort and safety of our CustomersMust live on-siteApplicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.Duties include scheduled office hours and on-call duties (excluding scheduled days off)Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hoursOn-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.Ensure daily communication with all site AssociatesCollect rent and follow up on defaultsEnsure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customersInspections of vacant and upcoming suitesLease and show suitesEnsure all rental enquires are answered within the guidelines providedAnnual suite inspectionsPrepare and deliver bank depositsAdministrative duties including processing paperwork for site and other AssociatesEnsure contractors arrive as per scheduled timelines and complete their work as preconditions of the contractEnsure proper and accurate inventory managementSnow removal as requiredCleaning as requiredTouch-up painting as requiredComplete all required administration for the position on a tabletComplete other tasks assigned by the LeaderExperience and Educational Requirements:2 years Customer Service Experience preferredPost-Secondary Education in related fieldTechnical Requirements:Computer experience is required with web-based programs preferredAbility to learn and adapt quickly to changing systems and new technologyFamiliarity with computer tablets is an assetNon-Technical Requirements:Strong commitment to providing excellent customer serviceDedicated to building better communities for all our Customers and surrounding communitiesAbility to take responsibility for all actions and decisions and to follow through until a resolution is obtainedExcellent listening and telephone etiquette skillsExceptional problem-solving and decision-making capabilitiesStrong planning and organizational skills coupled with ability to multi-task and prioritizeExcellent time-management skillsAbility to handle sensitive and confidential mattersAbility to remain calm and in control of a situation while still maintaining patience, empathy and understandingAbility to work independently (self-managed) and with other Associates in a team environmentAbility to learn quickly, adapt to change and be flexible in natureDisplays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)Demonstrates a growth mindset, a positive attitude, enthusiasm and assertivenessAbility to spend up to eight hours walking, standing, climbing stairs, liftingAbility to maneuver or lift up to 10kg with the proper equipmentInterested applicants are invited to submit a cover letter and resume.We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.___________________________________________________________Ready to shape the future of our communities Come work with us and learn where doing what you love means never working a day in your life!Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.We hope these values speak to you as they speak so meaningfully to us!As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.___________________________________________________________Diversity, Equity and Inclusion Commitment StatementWe are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.Quick Apply

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