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Job Location | Calgary, AB |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
MissionEach student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning.ValuesStudents come first. Learning is our central purpose. Public education serves the common good.CultureThe CBE strives to create a dynamic, diverse, and collaborative culture. We value diversity and welcome applications from all qualified individuals.Competition InfoCompetition Close Date: Friday, July 30, 2021Calendar: 12 Month Traditional CalendarSalary: SA Grade G, $34.64 - $43.90 per hourFTE: 1.0This position is expected to end October 31, 2021.Position DescriptionMajor Responsibilities:Determines the nature of complex reported problems and decides on appropriate actions required for problem resolution. Utilizes workstation/network and server troubleshooting, monitoring, tuning and analyzer tools for both hardware and software problems. Uses School Technology Support (STS) and third party knowledge bases for technical information. Refers cases and maintains client follow-up to the appropriate internal and external stakeholders for resolution when appropriate.Oversees the activities of teams of temporary or junior staff on specific projects that impact schools, providing support as a workstation team leadProvides second level phone support to CBE users directly over the phone or in assisting the STS Specialist I and Helpdesk staff in their role. Provides guidance to these staff in more advanced technical issues.Operates as backup to the On-site Technical Service Coordinator in the role of scheduling onsite visits of the section, and ensuring staff members with appropriate skill set are scheduled in a timely manner.Provides the school Principal, staff, or other appropriate contacts with information/status report, advice, and recommendations regarding appropriate use of technologies to enhance business procedures and practices, and on workstations (Standalone, Workgroup or Network environment) for both Mac and PC platform.Referring to approved standards, meets with the Principal or other appropriate contact, and, provides consultation and recommendations regarding equipment and software configurations and environment upgrades.Sets up and configures workstations (including printers and other peripherals) and software applications and integrates them into a server environment and/or local- and wide-area networks. Installs network cards, sets up network connections to servers, establishes proper network addresses and installs network-related software. Assists School Technology Support Analysts with daily routine server maintenance. Prepares the school for a wireless environment (wireless cards and encryption keys).Liase with teachers in preparing computerized instructional materials for students. Assists students to perform activities that coordinate the use of technology in their program of study.Provides input to the Principal on user training. Tests training modules offered by STS. Creates documentation and deliver a wide range of training modules developed by STS at school sites.Understands and adheres to proper equipment disposal procedures and regulations, remaining alert to compliance with FOIP legislation.Selects and runs network diagnostics to monitor network performance and implement changes required to improve efficiency. Identifies problems and initiates effective solutions as needed.Identifies and maintains inventory of computer equipment and software licenses.Assesses performance of technologies and makes adjustments for fine-tuning to acquire maximum workstation efficiency with a follow-up status report to the Principal and STS management.Researches / evaluates new hardware and software products and assesses product suitability to meet clients needs as well as compatibility of integrating with suite of products in use at the Calgary Board of Education. Identifies, documents and reports potential implications and impacts. Provides input to the development of standards for hardware, software, and configuration standards. Participates on project teams and provides expertise to system standards relative to own area of expertise.Represents STS / Help Desk department on different system projects such as IMS, Quickbooks, OSX, as required. On approved projects coordinates installation, maintenance and upgrading of hardware, software and/or operating systems in the school.Adheres to service level agreements between ITS and Schools. Monitors to ensure they are being executed properly and advises management if adjustments need to be made that would better meet the needs of the schools.Submits daily and/or weekly administrative paperwork such as call-tracking (Heat), status reports, logs, school workstation binder, mileage forms, absence declaration form, vacation request forms and any other required documentation as specified by the Principal and STS management.Liaises and consults with vendors on behalf of clients. Analyses / assesses problems to determine appropriate resolution remaining cognizant of warranty issues.Maintains knowledge of security practices and checks for proper security practices and/or security breaches. Reports security incidents immediately to the Principal and STS management. Perform system request initiated from the Help Desk in the time specified (patches, software/utilities version upgrades).Represents work section at various school-based user group meetings (e.g. school technologists, Web Administrators). Provides feedback on the performance of junior staff as requested.Maintains current in the technology field and in the varying school technology environments.May perform responsibilities of School Technology Support Analyst as required.Performs related responsibilities as assigned.Qualifications:Education and Experience:The completion of a two year post-secondary diploma in computer-related discipline with two years of progressively more responsible experience in related capacity.The completion of a Microsoft Certified Systems Engineer (MCSE) certificate or an equivalent microcomputer applications post-secondary certificate combined with three years of related experience will also be considered.An equivalent combination of directly related post-secondary education and directly related experience may be considered.Demonstrated Skills and Competencies:Demonstrated proficiency in the most current version of Windows and Macintosh platforms.Demonstrated proficiency in Unix operating systems is desired.Knowledge of wide area network environment and experience maintaining a server is highly desirable.Demonstrated ability to function effectively in an atmosphere of constantly changing priorities with time/pressure commitments and very demanding client base.Demonstrated ability to work with minimal supervision.Must possess strong organizational skills and the ability to juggle multiple responsibilities at once.Demonstrated effective interpersonal, communication and customer service skills.The ability to work effectively in a team-based environment is required.Personal suitability.NOTE: This position requires travel to schools. Must provide own transportation.Conditions of EmploymentIn order to ensure and maintain a safe and secure working and learning environment, applicants new to the Calgary Board of Education WHO ARE OFFERED EMPLOYMENT must complete and pass a police security clearance before employment is confirmed.Be Part of Our SuccessAre you looking for an opportunity to join a team where your contribution makes a positive impact on the lives and learning of more than 125,000 CBE students The Calgary Board of Education is looking for exceptional professionals to join our team. Our employees are highly valued and recognized, a career with the CBE offers incredible opportunities, rewards and supports.We thank all candidates for their interest in this position however only those selected for an interview will be contacted.Quick Apply