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Security Control Room Operator - Jobs in Calgary, AB

GuardTeck
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Security Control Room OperatorGuardteck Security is looking for a friendly, outgoing, and experienced Control Room Operator to join our team in Calgary.The Control Room Operator will monitor the various security systems and applications from an advanced security office on site. This role will also work to dispatch resources as needed. The Control Room Operator will also be responsible for intake, triage and escalating all types of incidents reported to the centre, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various emergency systems and responding to e-mails and telephone calls in a professional and timely manner.Position Duties:

  • Monitor security and fire systems; including but not limited to the access control and CCTV Systems and fire panel/Fireworks systems
  • Receive notifications of security incidents and issues from all departments
  • Relay notifications of incidents, issues etc. to the appropriate departments
  • Dispatch security officers to investigate alarms and respond to incidents, escalate as procedures state and to the best of own judgement (Liaising with Supervisor)
  • Notify emergency services to ensure services have immediate access to the location
  • Monitor the performance of security system elements and report deficiencies to Security Supervisor
  • Track the location and activities of all security officers assigned to their shift
  • Communicates with the Supervisory team any concerns and process improvement ideas or other opportunities for improvement to the team.
  • Performs other duties as required
Skills & Qualification Requirements:
  • Currently hold a valid Alberta Security license
  • Security Monitoring experience: Minimum of 1 year experience as security operations center operator or security desk monitoring officer in executive or high-profile corporate buildings.
  • Communication Skills: Exceptional verbal and written communication capabilities and capable of accurately capturing and relaying information
  • Communication Skills: Able to critically think and multitask at a high level.
  • Able to keep a calm, cool and professional demeanour at all times especially during emergency situations.
  • Excellent Customer service skills
  • Comfortable working in a team environment
  • Computer literacy: Minimum of intermediate level competency with Windows-based computer systems and Microsoft Office (Outlook, Word, Excel, Teams) software.
Wage: $20.00/hrGuardteck Security is a Western Canadian-based security company who has been providing professional security services to the Calgary area for the last eight years. Our difference is our commitment to our people – we offer the highest wages in Calgary with the best training programs. Our focus is exclusively towards servicing high profile commercial retail and office facilities. We service over 9 million square feet in downtown Calgary, so if you desire to work in a professional environment with unequalled opportunities for training and advancement, Guardteck is your employer of choice.Guardteck Security also provides security services to the largest concerts, festivals, live music venues and VIP events.Quick Apply
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