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Security Operations Administrator - Jobs in Calgary, AB

Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

About MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, nearly 15,000 credit students choose from 12 bachelor degrees and 36 majors.Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuutina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.About the Department of Security ServicesSecurity Services responds to alarms and accidents, provides emergency first aid and responds to unusual activity on campus 24/7. Security Services is considered an essential service within the University.About the RoleThe security operations administrator (SOA) will report to the security manager. The SOA will dispatch security personnel in accordance with requests from staff, faculty students and visitors to MRU. SOA’s may use telephones, radios or computers to transmit assignments and to compile statistics and report on dispatched call progress. In addition, the SOA will receive all telephone requests for security assistance and information. The SOA must assess the information received and administer the appropriate advice or dispatch a member of security services. When required, the SOA will be the point of contact for outside emergency services as required. The SOA will act as an information resource for persons.The other aspect of the SOA role is being responsible for programming the electronic access systems, programming Campus Cards, and programming the Key Boxes. The SOA is responsible to maintain the key database and control of all University keys. The incumbent is required to order and provide core pin segments to Building Operations for the building and replacement of cores within the University and to Project Managers who are creating new spaces on campus.This is a full-time position working 35 hours a week.Responsibilities

  • Operate the Security Dispatch Centre by using a variety of security equipment to ensure the security of property, the functioning of mechanical systems and the safety of all on campus. This includes controlling access to buildings or areas within the campus.
  • Monitor, assess, record and respond appropriately to all alarms appearing on the Intrusion Alarm system, the Fire panel and CCTV system.
  • Act as central Security Dispatch and function as central communications link for the team as well as with external agencies.
  • Provide customer service at the security front desk, which includes providing information, directions and responding to complaints.
  • Programming Security Systems and Electronic Access
  • Maintain and control access to University keys
Qualifications
  • Minimum one year post-secondary certificate/program completion
  • Minimum 6 – 12 months of related dispatch/admin experience
  • Ability to deal with complex systems and potentially problematic individuals
  • Must have knowledge of radio communication, computers, alarms and fire panel systems
  • Advanced customer service experience
  • Experience with CCTV and intrusion systems an asset
What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.Salary: $1864.67 semi-monthlyClosing Date: October 3, 2022A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).Quick Apply
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