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Service Coordinator - Jobs in Calgary, AB

Express Employment Professionals
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Express Employment Calgary South is currently looking for an experienced Service Coordinator to join our clients diverse and growing team! The role is responsible for the scheduling and optimization of service work and will have the responsibility of ensuring all customer commitments are met regarding service delivery.Job DescriptionRESPONSIBILITIES:

  • Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.
  • Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, and criticality of the call and proximity to the customer.
  • Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
  • Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers expectations making judgments based on current workloads and priorities.
  • Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
  • All other duties as assigned.
EXPERIENCE:
  • 3-5 years experience in customer service
  • Excellent communication and organizational skills
  • Experience working in a high volume, high pressure environment
  • Strong Excel Skills
PREFERRED:
  • Associates or bachelors preferred
  • Use of ACE/oracle systems preferred
  • Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
We would like to thank all applicants, however only short listed candidates will be contacted for an interview.Job Type: Full-timeSalary: $25.00 per hourFlexible Language Requirement:
  • French not required
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
Ability to commute/relocate:
  • Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
  • Customer service: 3 years (required)
Work Location: One locationQuick Apply
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