Service Manager - Jobs in Calgary, AB

Job Description

Are you looking for the next step in your careerHave a passion for leadership and serviceThen apply below!Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With 64 dealerships across Canada, New Zealand and Australia, Cervus is a global team with one shared purpose.Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Cervus to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick, and Doosan.At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Join our growing team and build your career with Cervus.Our Rocky View County, Alberta branch has an exciting opportunity for an exceptional individual to join our store as a Service Manager for our John Deere line up of agriculture equipment. This position will be responsible for providing effective leadership to our service department, reviewing financial performance, executing corporate goals and direction.What does the role look likeDeveloping effective relationships with customers, suppliers, employees at the branch and Corporate offices, and in the communityManaging the daily operations of the service department, recognizing what is in the best interest of the branch and company; making decisions accordinglyCreate and implement business plans, forecasts, sales targets and operating budgetsPrimary focus will be enhancing customer service levels with an increased focus on the development of the service departmentsEnsuring increased sales and profitability while maintaining a focus on creating a positive work environmentBuilding and developing a solid team through performance management, ongoing training and motivationPositive enforcement of all company policies and procedures, ensuring that all personnel understand and comply through continued reinforcementWhat are we looking forA demonstrated history of exceptional customer service with a strong aptitude for leading a team within a dealership environment.Experience leading a service department or branchPrior experience in agriculture would be a strong asset, construction or similar industries would be good tooStrong coaching skillsMechanically inclined to understand the operationAn understanding of financials to review reportsThe ability to understand and execute corporate goals and directionA ‘Capacity for Change' in anticipating and adapting to changing business conditions and continuous growth.What's in it for youA competitive compensation package, which includes an annual incentive!An Employee Stock Purchase Program, matching begins after one yearAn awesome health, dental and optical benefits packageThe opportunity to join a growing teamOpening of a new branch in Nipawin, SK in 2020Acquired Deermart Equipment in Red Deer, AB in 2018Opening of a newly built John Deere dealership in Ponoka, AB in 2015Acquisition of 12 Peterbilt dealerships in Ontario in 2014Working for a world-leading equipment dealerReceived the Standard of excellence Platinum Oval Award in 2018 for four of our Peterbilt dealerships, for a fifth consecutive yearEmployee referral bonus