Specialist III, Wealth Operations - Jobs in Calgary, AB

Job Description

Our bottom line is different.There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.Department: ATBSI Operations - Processing 1Job Number: REQ5128Location: Calgary AB, Remote within AlbertaApply by: November 24, 2022Paygrade: K-OTH# Positions available: 1Leader Name: Kelly WongAs ATB Wealths next Wealth Operations Specialist III, you play a critical role in both the strategic and day to day running of Operations. This role works closely with leadership in implementing strategic and Operational initiatives, and also works closely with Operations Analysts regarding transactions, process and escalations. Successful partnerships with the Advisory Services team are also integral in order to provide the best-in-class service to our clients. You are curious and driven to understand how things work now, and how they could work better. You also demonstrate the ability to find solutions independently, and within teams, in order to build strong relationships with our partners. In this role you will be forward thinking, a master problem solver, and demonstrate agility and adaptability in order to keep up to the industry and our clients’ changing needs.You will find success based on your ability to:

• Leverage your knowledge of the wealth management industry, with a strong knowledge of registered plan areas and estates, including knowledge of account types, client types, product types, and tax slips in order to ensure the seamless processing of registered plan transactions, tax reporting, and successful audits
• Demonstrate a high level of aptitude for technical proficiency, including data and withholding tax reconciliation, and using data driven decisions
• Maintain a strong knowledge of Dataphile and Salesforce
• Connect and cultivate productive working relationships with ATBW partners (including financial advisors and their assistants)
• Successfully provide clear communication and solutions to advisors regarding escalated and complex client inquiries, while demonstrating effective management of risk
• Have a critical thinking and analytical mindset when collaborating with internal and external teams to help break down complex tasks into simplified solutions
• Demonstrate empathy and strong listening skills, and the ability to clearly articulate the client story with any issue that may arise
• Oversee the development and enhancement of operational processes, with a focus on internal controls and creating ongoing documentation of process and process improvements.
• Manage daily activities for registered plans, RESP / RDSP and Estates team;
• Ensure SLAs are maintained; assist the teams with prioritization and communicate with appropriate parties when SLAs are at risk
• Provide guidance and coaching to various back office teams where necessary; coach others on operational processes to ensure transactional and tax output is accurate
• Identify and analyze problems, gaps and themes through several lenses, and develop and own the implementation of solutions
• Establish and maintain an effective relationship with CRA, Revenue Quebec, ESDC and external auditors; act as the key liaison for issues relating to these third parties
• Review all year end registered plan tax jobs and ensure the jobs are reviewed for any issues, and approved
• Use sound judgment to make decisions on requests for waivers of probate, tax amendments, and process changes; ensure that any risks associated with these decisions are mitigated.

RequirementsAs the ideal candidate you possess:

• A strong knowledge of the investment industry including operational processes and registered plan taxation
• Curiosity; you are compelled to make things better
• The ability to work independently under high pressure situations to deliver results, while balancing competing priorities
• You are client obsessed, a champion of belonging, and driven to perform
• Strong computer and technical skills with experience in Excel, Google Sheets and the Google Suite of products an asset
• Canadian Securities Course is strongly preferred
• Post secondary education in business or equivalent experience in a related field is an asset
• 5-7 years experience in the securities industry

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!Interested If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.Online applications are preferred. Please let us know if you require any accommodations.BenefitsBe great. Be you. Believe.We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.What happens nextThank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.Stay in touch!ATB is excited to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.Quick Apply

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