Support Analyst - Jobs in Calgary, AB

Job Description

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Fas Gas Plus, Pioneer, RaceTrac, Superpumper, Ultramar, Chevron, Esso, and ON the RUN.We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.Position Title: Support AnalystTeam and Location: IT - Calgary, AB I Vancouver, BC l Toronto, ONPosition Summary:The POS Support Analyst is responsible for supporting Bulloch point of sale for Canadian Parkland retail operations. The position will require business and technical knowledge to document issues, determine impact on operation and communicate plans to business stakeholders.Key Responsibilities:Manage the defect/issue log.Analyze, triage, and document all issues discovered by Level 1.Follow up on open incidents and keep the customer informedRemotely fixes POS issues according to the documentation in placeDocument and close issues in Service NowRefine internal processesFollow the standard policies and procedureContribute to and maintain the internal knowledge baseInvolvement in project and release coordination activities.Participate in discussions surrounding the creation of a new Bulloch versionWork with the business analyst team to deploy POS fixes across the Parkland networkHelps to pilot and coordinate projects outside the POS group (example: router replacement, switch, back office, etc.) that could have impacts on the point of saleTests the new hardware in the laboratory (pump bundle, card reader, POS computer, etc.) or the image (Win10) in collaboration with the project team and the quality controlQualifications and Skills:Professional or technical IT degree3 - 5 years’ experience related to software supportPOS experience an assetGeneral understanding of accounting practices an assetSkill in promptly detecting, analyzing and resolving computer software, sometimes with little time or data.Effective written and oral communication skillsBilingual (asset)We Offer:Participation in Parkland Pledge, an employee-driven charitable giving program.Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.A share in our success through the Employee Share Purchase Plan and 100% company matching.Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.In-house learning and development opportunities, leadership training, international opportunities.An employee referral program – earn up to $2000 for your referral.A focus on healthy living through wellness initiatives and an annual fitness reimbursement program.Discount Programs and Educational Scholarship Programs for family members.A safety focused work environment and ongoing safety training.We thank all candidates in advance for their interest, however only those being considered will be contacted. Please note:Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.Quick Apply

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