Support Analyst (Contract) - Jobs in Calgary, AB

Job Description

Overview:You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do.When you join KPMG, you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries.With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.Overview of Opportunity:The Support Analyst role is located Calgary, Alberta. The Support Analyst will report to the Manager of End User Support and is responsible for providing primarily onsite support (within the office), but may also provide virtual remote support (working from home).Flexibility is required to work shifts within a 8am-7pm MT timeframe, as well as flexibility to work weekends and statutory holidays.What you will do:

• Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
• Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
• Configure and image PC’s with the required core environment image and practice specific software.
• Provide technical support for various practice specific software applications and firm proprietary software. Install and configure software, updates and patches.
• Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
• Provide device and app support for various types of mobile devices - both iOS and Android.
• Provide support for audio-visual setups, system hardware and connectivity issues in meeting rooms.
• Provide technology training to new hires (one-on-one or group sessions), either in-person or virtually through online sessions.
• Provide support for telecom issues as required.

What you bring to this role:

• Previous deskside support, virtual support and/or help desk experience a requirement.
• Strong knowledge of Microsoft 365, Teams and Windows 10. Microsoft Access, Project, Visio, Power BI knowledge an asset.
• Mobile device knowledge and experience - iOS and Android.
• Knowledge and experience with ServiceNow.
• Thorough understanding of networks, file servers and wireless technology; previous exposure to the Windows networking environment.
• Aptitude for learning software quickly with minimal instruction.
• Proficient knowledge of computer hardware - PC’s, printers, peripherals, laptop imaging, etc.
• Excellent interpersonal and communication skills.

Keys to your success:

• Strong troubleshooting/problem solving skills and analytical ability.
• Strong work ethic and thrives on challenges.
• Solid organizational skills; ability to prioritize, multi-task and work in a busy, fast paced environment.
• Desire to learn and expand knowledge of the firm and the technology environment in use; develop an understanding of the business requirements of the firm.

Our Values, The KPMG Way:Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what mattersKPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support at email: cdnersteam@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778 Option 3.For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected