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Support & Information Line Relief Staff - Jobs in Calgary, AB

Calgary Communities Against Sexual Abuse
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Support & Information Line Relief StaffCalgary Communities Against Sexual Abuse (CCASA) is the primary sexual violence service provider for Calgary and surrounding areas. We are a dynamic service delivery agency that offers a dual mandate of clinical and education programs. CCASA is seeking a number of Support & Information Line Relief Staff. These individuals will provide crisis intervention, information, support, advocacy, and referrals over the phone to clients accessing our services. We are looking for compassionate, dynamic and flexible individuals who are able to work both independently and within a multi-disciplinary team.Responsibilities of the Support and Information Line Relief Staff include:

  • Provide support and crisis intervention to individuals accessing both CCASA’s Support and Information Line as well as Alberta’s One-Line for Sexual Violence via phone, text, and online chat
  • Respond to and support disclosures of sexual abuse/assault in a professional and supportive manner
  • Complete thorough risk assessments
  • Provide information, advocacy and referrals
  • Provide consultation and information to professionals and other community members
  • Complete required administrative tasks including auditing text and chat data, data entry and documentation
  • Other duties as required
Time Commitment:
  • This is a part-time role that typically consists of three-four 4 hour shifts per month:
  • Shifts will be based on the program’s needs – either weeknight shifts from 5-9pm or weekend shifts, either from 9am-1pm, 1pm-5pm or 5pm-9pm
  • One or more weekday daytime shifts per month (e.g., Wednesday from 11am-12pm) to provide coverage for the Crisis and Support Counselling Team
  • This role requires applicants to have a flexible schedule with the ability to support with last minute shift requests
  • 1 hour monthly supervision with the Volunteer Program Supervisor
  • Additional time will be needed during the training process
The successful applicant will have the following qualifications:
  • A degree in social/human services; Bachelor of Social Work preferred.
  • Prior experience with CCASA’s volunteer program
  • Comfortable working independently
  • Ability to work from home using a quiet, dedicated space that provides complete privacy and no interruptions
  • Access to a reliable computer, phone and internet service
  • Possess an anti-oppressive/feminist analysis of sexual violence
  • Strong assessment and crisis intervention skills
  • Demonstrated effective communication, advocacy and rapport building skills
  • Comfortable and competent using computers with experience using the One-Line Platform
  • Must be registered if degree or diploma falls under a regulatory body
We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, members of Black, racialized or visible minority communities, Indigenous Peoples, people identifying as LGBTQ2S+, people with disabilities and people from all faiths. If we can make this easier through accommodation in the recruitment process, please contact us at careers@calgarycasa.com.Or mail/fax to:Volunteer Program Supervisor910 – 7th Avenue SW (Northland Building)Calgary, AB T2P-3N8Fax: 403-264-8355Closing date: December 9 at 5:00 pmPlease visit our website at www.calgarycasa.com for more information about our programs.No Follow-Up Phone Calls or Emails PleaseThank you for your interest, only those selected for an interview will be contacted.Quick Apply
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