Technical Services Representative-CL - Jobs in Calgary, AB

Job Description

The OrganizationDe Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing, and flight training. DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide. Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future.ProfileAct as the primary point of contact in providing comprehensive and in-depth technical services for the operators of the Canadair CL-215, 215T, 415, 415EAF, 415AUP and 515 Fleet. Providing technical assistance to accident investigation Bureaus. Providing in depth operational & technical insight to CAW, Quality Control, and Certification Engineering. Collaborate with the Manager Technical Services in issues regarding obsolescence and in developing and implementing revenue growth programs.Duties & ResponsibilitiesTechnical Support & STC’s:

• Act as the primary point of contact in promptly processing and fulfilling on a priority basis customers’, operator, maintainers and Viking staff requests for technical support and STC’s.
• Perform critical assessment of safety Provision of world class integration support for the CL Canadair 215/215T/415 models including warranty services; implementation and support for maintenance compliance programs.
• Quotation and order management of STC’s.

Engineering, QC Support & CAW:

• Recording, vetting and communicating changes for Technical Publications Engineering (includes registering the MCR ECN).
• Provide support to engineering supporting the effective execution of repair design activities.
• Review Service Bulletins, Technical Bulletins, and other technical documents for completeness and accuracy.
• Prepare CSILs, CSL, and other technical documents for engineering review and approval.

Commercial Process Support:

• Register and coordinate the request and delivery of engineering/technical support services such as REOs, CSILs, and requests for technical data.
• Logging of the request, establishing estimate or quote, and closing of the action triggering the invoice process

Warranty Support:

• Provide inputs to assist the assessment of warranty claims.
• Perform regular reviews of warranty claims to identify potential CAW issues, and report accordingly.

Obsolescence & Revenue:

• In collaboration with the Manager, Canadair Customer Service, identify current or pending obsolete / out of production part issues, and contribute to the development and implementation of strategies to mitigate.
• Work with the Manager, Canadair Customer Service to identify, develop, implement and adhere to revenue growth programs.

R2E / Continual Improvement:

• Actively participate in R2E program.
• Assist in the development of standard work for all technical support activities.
• Provide training to new hire / junior staff members.
• Understand metrics that measure key performance parameters.
• Strive to achieve world class levels of customer service in every interaction our clients have with the company.

Education and Professional Qualifications

• Post-secondary education in a relevant technical field (Aircraft Maintenance)
• AME "M" license

Experience & Skills

• Minimum 10 years of civil aircraft maintenance experience
• Experience with engineering, supply chain, customer service and aircraft manufacturing processes and methods
• Excellent Communication Skills
• Read and interpret technical drawings
• Ability to learn and share knowledge
• International travel required

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply.Za0M3gPuYAQuick Apply

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