Technical Systems Analyst II: Deskside, Information Technologies - Jobs in Calgary, AB

Job Description

Position OverviewInformation Technologies is currently seeking a Full-time Regular Technical Systems Analyst II: Deskside.Reporting to the Technical Services Manager: Deskside, the primary purpose of this position is to provide technical support to faculty, staff and graduate students including implementing and maintaining robust hardware, software, and networking environments within the constituent faculties of the zone. Work will involve maintaining high quality documentation and record keeping of all work performed using the designated knowledge management, ticketing, collaboration and other tools; designing and delivering information technology solutions that support research, teaching and administration; reverse engineering, documenting, and redesigning or optimizing existing systems; and supporting various scientific instruments used for teaching and research activities.Position DescriptionSummary of Key Responsibilities (job functions include but are not limited to):Administration

• Organize and prioritize incoming tasks while effectively managing competing priorities.
• Maintain accurate records of all work using designated tools.
• Follow standard procedures for the tracking and escalation of incidents.
• Understand clients requirements and ensure that they are educated and updated on related work.

Technical Operations

• Troubleshoot hardware, software, and networking issues.
• Develop and maintain standard and robust hardware, system software and networking environments.
• Use logic, reasoning, and analysis to address problems and resolve incidents.
• Maintain high quality documentation including logs, end-user, and systems documentation, etc.
• Design and develop information technology solutions that support research, teaching and administration.
• Reverse engineer and redesign/optimize existing systems.
• Perform hardware repairs and support.
• Ensure the timely and effective resolution of technical issues.
• Understand and adhere to all policies of the Faculty, IT, and the University of Calgary.

Relationships/Collaboration

• Create and maintain positive relationships with all stakeholders.
• Maintain a collaborative environment within the technical support group.
• Ask questions; provide suggestions and offer support and training where appropriate.
• Involve Technical Manager or other team members as needed.

Initiative & Flexibility

• Take initiative implementing, or bringing back to team, innovative approaches to IT problems.
• Adapt to the shifting challenges and responsibilities as the units structure changes.

Qualifications / Requirements:

• Successful completion of post-secondary education in Computer Science, Computer Engineering, or related field.
• Minimum of 2-5 years of relevant experience required; combination of education and experience will be considered.
• Proficiency with desktop computers, printers, scanners, associated drivers, and server hardware issues and resolutions, as well as with networking hardware and protocols.
• Knowledge and some experience in the following:
  • Microsoft, Mac, and Unix/Linux operating systems and tools
  • Java, C/C++, PHP programming, Perl, Python, SQL
  • DNS/DHCP configuration and management
  • Application implementation, maintenance, testing, validation, and documentation
  • Security controls and processes
• ITIL Foundations certification would be considered an asset.
• Effective time management skills with ability to prioritize and meet competing deadlines.
• Strong communication skills with experience in technical writing an asset.
• Must possess strong client relations skills and ability to provide strong support via telephone, email, and remote software tools in addition to in-person support.
• Ability to translate technical information to clients with little or no technical background, and an ability to translate customer needs into requests for service.
• Strong analytical and problem-solving skills are required, including debugging and troubleshooting.
• Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes.
• Ability to perform some manual labour (e.g. lifting) work related to the equipment.

Application Deadline: July 25, 2022We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.Additional InformationThis position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.About the University of CalgaryThe University of Calgary is Canadas leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nations most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canadas top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.Quick Apply

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