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Veterinary Call Center Client Care Specialist/Tech Assistant - VCA Canada Vets to Go - Jobs in Calgary, AB

Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

VCA Canada Vets To Go is currently recruiting for a customer service focused Call Centre Client Care Specialist/Tech Assistant to join our team!This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! This is a position that works part time from home and part time at our Calgary clinic location. Additional responsibilities and qualities required for this role are;

  • Booking appointments for Mobile Vets in Edmonton and Calgary based on a route system
  • Answering questions about services to prospective clients
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Assisting the RVT and Veterinarian in surgery, includes heavy lifting and direct contact with animals in our care
  • Maintaining a clean and sanitary surgery suite and treatment area
  • Ensuring the clinic is clean, organized and presentable at all times
  • Assisting in pharmacy with medications and deliveries
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Arranging refills with the pharmacy
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills and highly detailed oriented
  • Previous Veterinary experience or certification as a VOA is an asset in this role
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
What VCA Canada OffersJoin our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!
  • A caring culture of Wellness and Appreciation!
  • Competitive wages and benefits!
  • RRSP matching!
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here!
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps!
Click “Apply Now”VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.Quick Apply
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