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Front Desk Agent/Night Auditor - Jobs in Cambridge, ON

FOUR POINTS BY SHERATON CAMBRIDGE/KITCHENER
Job LocationCambridge, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job descriptionTitle: Front Desk/Night AuditorDepartment: Front OfficeSummary: Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.Essential Functions:

  • Check guests in and out of the hotel, make future reservations when necessary.
  • Post pantry charges, valet charges and other miscellaneous charges to guest accounts
  • Administer hotel guest payment policies
  • Handle hotel multi line telephone system, transfer calls, take messages for hotel staff as well as guests
  • Modify, make and cancel guest reservations
  • Assist in the verifications, balancing and revenue to maximize hotel’s availability
  • Coordinate with other departments to fulfill guest special requests
  • Communicate Four Points By Sheraton facilities and services to guests at check-in
  • Answer guest questions regarding local area facilities
  • Responsible for shift cash transactions
  • Responsible for maintenance of hotel key security system
  • Administer guest safe deposit boxes
  • Know hotel emergency procedures
  • Inform housekeeping of vacant dirty rooms as they become available upon check out (ie. Early departures, etc)
  • Update room status as housekeeping notifies the desk of changes (ie. Out of order rooms)
  • Read and communicate clearly
  • Distribute mail to staff boxes as well as guests
  • Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
  • Track status of rooms used for tours and status of rooms in maintenance
  • Always excel to satisfy our guests every day, every stay by offering Ultimate Service
  • Notify housekeeping and maintenance of any reported problems with our suites or grounds
  • Carry out any reasonable request made by management that I am capable of performing.
Job Types: Full-time, PermanentSalary: $18.00 per hourAdditional pay:
  • Overtime pay
Benefits:
  • Dental care
  • Extended health care
  • Vision care
Schedule:
  • 8 hour shift
Ability to commute/relocate:
  • Cambridge, ON: reliably commute or plan to relocate before starting work (required)
Experience:
  • customer service: 1 year (preferred)
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