Library Associate, Service Desk and Collection Maintenance - Jobs in Cambridge, ON

Job Description

Overview:Term: 18 MonthsThe Library Associate, Service Desk & Collection Maintenance is responsible for managing all activities related to the service desk, circulation services and collection maintenance in the Musagetes Architecture Library in Cambridge. The incumbent works closely with parallel services offered at other campus Libraries.This is part-time position working 20 hours per week, and there a 2 positions available.Responsibilities:Circulation services

• Provides outstanding client service at service points and with all library, campus, and external library community members
• Processes materials for interlibrary lending; communicates with other library staff on resource sharing-related issues
• Processes course-related and other materials for the reserves collection and compiles usage statistics; communicates with other library staff on reserves-related issues; maintaining a firm understanding of copyright issues and communicating with faculty to ensure that copyright guidelines are understood and followed
• Provides training in circulation services processes and procedures for other Musagetes Library staff members and maintains documentation for unit specific processes
• Consistently practices a wide variety of client service skills, such as: patience; attentiveness; positive language; willingness to learn; and willingness to problem-solve on behalf of library patrons
• Embraces a collegial and collaborative outlook
• Contributes to continuous improvement in the department by identifying and bringing forward issues, and by participating in working groups and committees as opportunities arise
• Supports and advances the Library’s strategic directions to further the Library’s contribution to the campus Strategic Plan
• Attends main campus circulation meetings

Collection maintenance

• Completes inventory procedures and develops data reports as needed
• Works with the Architecture liaison librarian and Head, Porter ISR to develop and implement
• Collection maintenance projects
• Develops collections statistics as needed to support collection projects
• Processes new materials appropriately
• Ensures searching for missing items occurs in a timely manner
• Oversees the preparation of materials for binding

Information service

• Provides information services to users by analyzing and interpreting clients’ queries and helping them locate and use library resources
• Maintains basic geospatial service knowledge
• Is alert for, and acts upon, opportunities to engage patrons more fully in the research process by directing them to appropriate experts and resources

General Departmental support

• Undertakes basic facilities maintenance and reporting of issues at the Musagetes Library
• Monitors and reports on the rare book room environment
• Shares in continuous evaluation, problem solving, and the planning of assessment activities
• Recommends improvements to area workflows
• Performs backup duties for the Library Associate, Information Services & Resources, including library tours and assisting with the creation of instruction materials

Qualifications:

• Undergraduate degree or equivalent in education/experience.
• Experience in addressing challenges and opportunities associated with a rapidly changing environment, including the ability to manage and prioritize tasks
• Experience in working in a medium to large academic or public library
• Proven excellent communication skills, both oral and written, and commitment to fostering positive
• working relationships & building partnerships
• Proven ability to work effectively in a service-oriented environment, which values collaboration and collegiality, and to interact with all staff in a respectful and sensitive manner
• Demonstrated commitment to high-quality customer service
• Proven self-starter with demonstrated commitment to innovation, creativity, and excellence
• Ability to independently, as well as collaboratively, identify, plan, coordinate, and implement new services, resources, and work methods
• Well-developed organization and problem-solving skills
• Proven aptitude to learn new software applications, independently and with support
• Intermediate skills in Microsoft Office suite

Vaccination Requirement Statement:Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: https://uwaterloo.ca/coronavirus/return/vaccination-requirement.The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to: https://checkin.uwaterloo.ca/Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.Equity Statement:The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.Quick Apply

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