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Service Delivery Coordinator - Jobs in Cambridge, ON

Fibernetics Corporation
Job LocationCambridge, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Your invitationAt Fibernetics, we offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. Its an environment where everyone’s contribution is rewarded and valued. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for individuals that can thrive in our enviornment and turn technology problems into opportunities to grow. If we are describing you, then consider being a part of the Fibernetics Team!What makes us awesome:

  • Competitive salary
  • Attractive health & dental benefit plan
  • Three weeks of vacation to start
  • Paid day off for your birthday
  • Two paid days for volunteering with a charitable organization
  • Full kitchen with free coffee and tea
  • Fully equipped on-site gym open to employees 24/7
  • Social Committee with regular company lunches & events
  • Free home phone and internet
  • Amazing work culture!
As a Service Delivery Coordinator, you are responsible for proactively identifying missing notifications, due dates, and/or missing customer expectations. This role requires excellent customer service and organizational skills to ensure changes to corporate customer accounts and new orders are handled in a professional and timely manner.Ways you contribute:
  • Analyze and make recommendations for upgrades and add-on products for existing client.
  • Coordinate the ordering and cancellation of facilities and circuits.
  • Handle inbound telephone inquiries for new and existing customers regarding orders and Moves, Adds and Changes.
  • Ensure confirmation of installation dates with customers and rescheduling of installation dates as required.
  • Effectively interact with all levels of employees within Fibernetics.
  • Participate in documentation or testing of Departmental Process and Procedures as required.
  • Develop good working relationships with Suppliers, external partners such as VARS and customers.
  • Conduct billing and error checking of accounts during transition periods.
  • Support the frontline customer service, support, sales and billing teams.
  • Handle customer complaints and escalations from the frontline.
  • Assist in the collection of information and handle all elements of processing orders for new and existing customers.
  • Perform other duties and projects as assigned.
What makes you awesome:
  • 1-2 years of experience coordinating orders/services or performing similar type work.
  • Excellent written and oral communication skills to write clear documentation and interact effectively with employees at all levels.
  • Self-motivated, results oriented and a quick learner.
  • Committed to exceeding quality assurance expectations in all aspects of your work.
  • Dynamic thinker who is able to show initiative and find solutions in ambiguous situations.
  • Adept at quickly adjusting to changes in a fast-paced work environment.
  • Can work with minimal supervision to efficiently meet deadlines.
  • Excellent interpersonal skills to deal with people tactfully.
  • Can propel and maintain cross functional resources and relationships with internal and external customer.
  • Comfortable working with new technology and systems.
Skills considered an asset:
  • Telecom or ISP Provider Experience.
  • Bilingual in French or other language(s).
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