Customer Service Specialist - Jobs in Catalone Gut

Job Description

Join a purpose driven winning team, committed to excellence in Customer Service. Greystone is a dynamic, international, and rapidly growing company that is an industry leader in our field. We are dedicated to developing high quality and innovative solutions for our customers with unsurpassed customer service.The Opportunity We are growing and looking for an enthusiastic and motivated Customer Service Specialist / Sales Support Coordinator to join our team working on-site in Moncton, New Brunswick. The ideal candidate will have an unwavering desire to overcome challenges, an unwavering commitment to earn the trust of others, and an openness to doing things differently. The ideal candidate will be able to manage priorities and their own time and be willing to go the extra mile to ensure customer satisfaction.While immersed in learning our business and culture, you will also be given training opportunities to enhance your current skill set and help push forward and advance your career.Objectiveamp; SummaryThe Customer Service Specialist / Sales Support Coordinator will provide customer care and work with our global customer base to answer customer queries and resolve issues quickly through the appropriate channels. You will also provide support with all the company’s after sales functions such as order entry/acknowledgement, shipping notifications, logistics and documentation. Principle Dutiesamp; Responsibilities Internal sales support for North American and International customers (territories may vary). Duties including but not limited to the following:Maintain strong customer relationships by promptly responding to queries via email, phone or other methods as requiredCommunicate and coordinate with team members in other departments to find the best solutions for customer requirements (internal departments such as operations, engineering and logistics)Obtain and share customer feedback with colleagues and other departments to assist with future improvements Use knowledge of Greystone product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.Verify customer purchase orders for accuracyData entry and order acknowledgments to customersVerify order shipment schedules Prepare documents and reportsCoordinate process and forward all shipping documents for international ordersDirect communication with sales representatives and/or customer, to ensure accuracy of product, pricing and shipment information, if required Preferred Skills and Competency Requirements Strong leadership, communication, organizational, and problem-solving skillsSelf-starter with excellent communication skills, both written and verbalNaturally curious and passionate with exceptional attention to detailPositive attitude and desire to meet and exceed customer’s expectationsAbility to work in a fast-paced environment with excellent time management and organization skillsAbility to respond appropriately under pressureCommitment to continuous improvement and resource development, track record of high achievementFluent in English (both written and verbal). French considered an assetStrong computer skills (MS Office Suite, Internet)Knowledge of Syspro considered an asset Education, Trainingamp; Experience Post-secondary education and/or three plus years’ experience in a similar role